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silkphoenix
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"My Dell" Program

Hello,

I have installed "My Dell" from Dell Support site a while again. But the program kept giving me the error saying "There's a program with the program and it has to close, etc.". So I decided to uninstall it. Now, I couldn't remember where did I download it from. Could someone please let me know where could I download this program again so I can use its "PC Check" program to check my Inspiron 6400?

I am running Windows XP SP3.

Any suggestions/comments are much appreciated.  Thank you.

FYI, I went to the "Dell PC Diagnostics" of Dell Support page and started the diagnostic. However, it just kept running and never did finish. So I gave up on that.



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3 Replies

Re: "My Dell" Program

Hi silkphoenix,

Please click on the link below to download Dell support center.

http://dell.to/12qTOn9

I would like to know the reason you are running PC diagnostics. Let me know the exact issue with the system to assist you further.  

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
Order Status
Download Drivers

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silkphoenix
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Re: "My Dell" Program

Hello DELL-Sujatha K,

I found that program before I posted my question. The problem is when I launched it, it was looking for "an update" and then it said 'No update is available" and the option I have is "exit".

I have deleted the previous "My Dell" folder and I don't know why Dell thought I still have that program. I searched my laptop and there's nothing under "My Dell".

So what do I do next?

Thank you for any suggestions and/or comments.

FYI, The reason I want this program is because my Inspiron 6400 was overheated a couple days ago and somehow, I lost my LAN connection and my Ethernet Controller no longer works. I have uninstall it, reinstall it, update the driver, reinstall the driver (from Dell site). Nothing worked.

So I want to use this program to check if I have a hardware issue or not.

Thank you.

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Re: "My Dell" Program

Hi silkphoenix,

Please delete the entire My Dell folder from Program and Features before downloading the software again. .

In case there is no latest update available, the system will exit from the program.  In case the system is overheating, I recommend you to clean the air vents with a can of compressed air and make sure the system is placed on a hard surface where there is good air circulation.

With regards to the drivers for your computer, click on the link below, enter the system service tag and click submit. Select the Operating system from the drop down list to get the drivers for your computer.  http://dell.to/QjjZDA

If you want to download the Ethernet driver, click on the link below to download the driver:

http://dell.to/1aGZ6QS 

Revert for further queries.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
Order Status
Download Drivers

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