stop error 0x0000007E

0x0000007E error


I have a Optiplex GX280 and I have been getting a Blue screen error message when the system closes all the files but does not shut off.

The following appears:


stop error 0x0000007E  (0XC0000005,  0XF8AD79AC,  0XF8C969B4,  0XF8C966B0)

kbdclass.sys- Address F8AD79AC  base at  F8AD7000, Date Stamp 48025372


occurs when windows xp is shut down


I have seen several similar error 7E stop errors, but are not kbdclass.sys errors with  Address F8AD79AC  base at  F8AD7000, Date Stamp 48025372

Need help Pleaseeeeeeeeee



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8 Replies

Re: stop error 0x0000007E


Thank you for using the Dell Community Forum.

7E errors are corrupted registry entries. There are some registry repair programs that say that it will repair these errors. I am not certain that they will help without adding more problems. You can maybe try a repair install to see if that will resolve the error.

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Re: stop error 0x0000007E



Thank for the response.


I am getting kind of desperate in finding a way to fix this error problem.

I don’t know what a repair install is. Is this the same as trying to reinstall the



Need more help.






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Re: stop error 0x0000007E


http://aumha.org/a/stop.htm   click 7E on the left side


(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.



also see these  http://support.microsoft.com/kb/315263




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Re: stop error 0x0000007E

0x0000007e (0xc0000005,0X7D2A9005,0X88186B54,0X88186730)

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Re: stop error 0x0000007E

Posting, especially a "suggested answer" post that is garbage to a 3 year old thread is not the way we do things on this forum.  

I am not a Dell Employee

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Re: stop error 0x0000007E

Grumpy as ever, good to hear from you fireberd.

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Re: stop error 0x0000007E

I have a Dell with Windows Vista...also getting the stop error BSOD ending in 7E. HELP. Tried REGZOOKA, had Norton 360 (which probably would help jack with a registry problem). All I know, I need a computer, and I am about to turn this DELL into a frizbee.

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Re: stop error 0x0000007E

Hello Crosslay,

To understand the situation, please let me know few details.
Is the computer booting to Windows?
When exactly are you getting the Blue Screen?
If the computer is booting to windows, please try the steps mentioned below.
Disconnect all the peripherals from the computer and try to reboot.
If the issue persists follow the steps mentioned below.

1. Run the hardware diagnostics.
-- Shut down the computer.
-- Disconnect all the peripherals from the computer. (If it is a desktop, only the monitor, keyboard, mouse and the power cable should be connected. In case it is a laptop only the ac adaptor).
-- Restart the computer and keep tapping F12.
-- It takes you to the One Time Boot Menu.
-- Select Diagnostics and press Enter.
If the test fails capture the error code and get back to us, I would let you know the next course of action.
If the test passes continue with the step 2.

2. Do the LKGC.
-- Restart the computer.
-- Keep taping F8 key.
-- Select Last Known Good Configuration from the Advanced Boot Options.
-- Press Enter.
If that doesn’t work, try booting into safe mode with networking.

3. Booting in Safe Mode with Networking.
 -- Restart the computer.
-- Keep taping F8 key.
-- Select Safe Mode with Networking from the Advanced Boot Options.

 If the computer Boots into safe mode, update the Bios to the latest version.
Click on the link mentioned below to download and install the latest Bios version.
-- Enter the service tag.
-- Select the Operating system.
-- Download and Install the latest Bios.
-- Restart the computer and check the functionality of the computer.

If still no go, follow the next step.

Please Install the Hotfix from Microsoft website:


Please try the steps and check the functionality, which should fix the issue. Let me know the results.

Thanks & Regards
Allan D
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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