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psukkgchic
1 Nickel

windows has recovered from unexpected shutdown

 

Hello, I have recently purchased a DellXPS 1330, and ever since I have had it there are problems with the shutdown.  Everytime I shutdown with the start menu shutdown, the computer never completely shutsdown.   I have to end up using the keyboard power button to shut down.  I have read alot of posts of people having the same problem, but can never find a clear cut solution. Here are problem details that come up under the "windows has recovered from an unexpected shutdown" window that pops up every time I start my computer.  it then states that "windows can check online for a solution to the problem".  I have already tried turning off the "automatic restart" in advanced options on the control panel, and I also have adjusted my power options making sure the start menu shutdown option is on shutdown and not hibernate.  I have also made sure I have all of vistas updates as well as the service pack 1.

Please help!!!

 

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 9f

BCP1: 00000003

BCP2: 83F4E1D0

BCP3: 8660D030

BCP4: 8785F148

OS Version: 6_0_6000

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\Mini042408-01.dmp

C:\Users\Aimee\AppData\Local\Temp\WER-107344-0.sysdata.xml

C:\Users\Aimee\AppData\Local\Temp\WERDE4D.tmp.version.txt

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5 Replies
ImDummy
1 Copper

Re: windows has recovered from unexpected shutdown

Hi!  Also, I have exacly the same problem.  My Laptop is a Dell E1505.  After commanding to turn off, the computer goes to shutdown blue screen and will stay like that for about five minutes until restarts it self.  

 

I have updated windows vista with all the drivers and updates available including the service pack 1.  I have reported the problem over 31 times using Vista tools. No progress so far.   We need help!

 

Product

Windows

Problem

Shut down unexpectedly

Date

4/27/2008 12:07 AM

Status

Report Sent

Problem signature

Problem Event Name: BlueScreen

OS Version: 6.0.6000.2.0.0.768.3

Locale ID: 1033

Files that help describe the problem (some files may no longer be available)

Mini042708-01.dmp

sysdata.xml

Version.txt

Extra information about the problem

BCCode: 9f

BCP1: 00000003

BCP2: 84BF5B98

BCP3: 85AA63D0

BCP4: 87DCF610

OS Version: 6_0_6000

Service Pack: 0_0

Product: 768_1

Server information: 16623eec-69be-478e-a69d-b370f15035e8

Message Edited by ImDummy on 04-27-2008 08:10 AM
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mwfanelli3
2 Iron

Re: windows has recovered from unexpected shutdown

This seems to be a common problem with Vista. My laptop has to have the battery yanked out to shut down. At first I thought it was a Dell problem, but a friend's HP does exactly the same thing. It's a Vista bug (among many), the message about "unexpected shutdown" doesn't seem to affect the system at all. I think everything has been shut down already, it just can't finish the job.

 

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eskymi
4 Germanium

Re: windows has recovered from unexpected shutdown

It's hit and miss with VISTA and computers as far as the "unexpected shutdown" problems.

 

Looking at my reliability information, I show 7 or 8 on 1 420 since November, but only 4 on the second 420.  Since Feb of 07, my Toshiba shows 2, one Feb 07, the other yesterday.  My E1705 shows 3 in the last year....so who knows.  No rhyme or reason, just Windows Recovered from Unexpected Shutdown. 

 

I can't seem to get a consistent reading as to why and when, so troubleshooting is difficult, so I just ignore it. 

I figure as long as it recovers, I am ok.   

2  XPS 420's, Quad 2.4ghz, 8800GT and 9800GTX, 3gigs RAM (Vista Home)

2 Inspiron 1720's, 2.0 and 2.5 gig processors, 2 and 4 gigs RAM, 8400GM and 8600GT cards (Vista Home and Ultimate)

1 E1705, 2.0 processor, 2 gigs RAM 7900GS. (Vista Home)

2 Mini 9's, Black and Cherry Red......(Windows XP) Love The Mini!!!!!

 

 

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psukkgchic
1 Nickel

Re: windows has recovered from unexpected shutdown

After reading countless posts...this is definitly a problem with vista's compatiblitly with other software/drivers installed on the computer...so i have found various ways of fixing the issue depending on what specific compatibility issue it is.  I think i have fixed mine, al least for now.  My windows was telling me that it was a problem with trendmicro software.  i had all of the updates for pc-cillin, so i couldnt figure out what was the problem.  finally i found this link:

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036847&id=EN-1036847

on the support page and downloaded the hotfix that they recommended. 

my computer shuts down properly now, but I am sure it is just a matter of time before vista finds something else that keeps is from shuting down.

hope this helps.

 

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mahde
1 Nickel

Re: windows has recovered from unexpected shutdown

I have a problem with my XPS 14z DELL bought less than 2 months ago.

Repeatedly I got UNEXPECTED SHUTDOWNs. ( it is like sudden power cut - I think this is may be battery disconnect for while).

I have windows 7 home premium installed.

In the Events I have it as a critical event. last time I got this error today morning.

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