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20969
windows has recovered from unexpected shutdown
Hello, I have recently purchased a DellXPS 1330, and ever since I have had it there are problems with the shutdown. Everytime I shutdown with the start menu shutdown, the computer never completely shutsdown. I have to end up using the keyboard power button to shut down. I have read alot of posts of people having the same problem, but can never find a clear cut solution. Here are problem details that come up under the "windows has recovered from an unexpected shutdown" window that pops up every time I start my computer. it then states that "windows can check online for a solution to the problem". I have already tried turning off the "automatic restart" in advanced options on the control panel, and I also have adjusted my power options making sure the start menu shutdown option is on shutdown and not hibernate. I have also made sure I have all of vistas updates as well as the service pack 1.
Please help!!!
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 83F4E1D0
BCP3: 8660D030
BCP4: 8785F148
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini042408-01.dmp
C:\Users\Aimee\AppData\Local\Temp\WER-107344-0.sysdata.xml
C:\Users\Aimee\AppData\Local\Temp\WERDE4D.tmp.version.txt
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ImDummy
1 Message
0
April 27th, 2008 12:00
Hi! Also, I have exacly the same problem. My Laptop is a Dell E1505. After commanding to turn off, the computer goes to shutdown blue screen and will stay like that for about five minutes until restarts it self.
I have updated windows vista with all the drivers and updates available including the service pack 1. I have reported the problem over 31 times using Vista tools. No progress so far. We need help!
Product
Windows
Problem
Shut down unexpectedly
Date
4/27/2008 12:07 AM
Status
Report Sent
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Files that help describe the problem (some files may no longer be available)
Mini042708-01.dmp
sysdata.xml
Version.txt
Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 84BF5B98
BCP3: 85AA63D0
BCP4: 87DCF610
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Server information: 16623eec-69be-478e-a69d-b370f15035e8
mwfanelli3
49 Posts
0
April 27th, 2008 13:00
This seems to be a common problem with Vista. My laptop has to have the battery yanked out to shut down. At first I thought it was a Dell problem, but a friend's HP does exactly the same thing. It's a Vista bug (among many), the message about "unexpected shutdown" doesn't seem to affect the system at all. I think everything has been shut down already, it just can't finish the job.
eskymi
1.1K Posts
0
April 27th, 2008 14:00
It's hit and miss with VISTA and computers as far as the "unexpected shutdown" problems.
Looking at my reliability information, I show 7 or 8 on 1 420 since November, but only 4 on the second 420. Since Feb of 07, my Toshiba shows 2, one Feb 07, the other yesterday. My E1705 shows 3 in the last year....so who knows. No rhyme or reason, just Windows Recovered from Unexpected Shutdown.
I can't seem to get a consistent reading as to why and when, so troubleshooting is difficult, so I just ignore it.
I figure as long as it recovers, I am ok.
psukkgchic
12 Posts
0
April 27th, 2008 23:00
After reading countless posts...this is definitly a problem with vista's compatiblitly with other software/drivers installed on the computer...so i have found various ways of fixing the issue depending on what specific compatibility issue it is. I think i have fixed mine, al least for now. My windows was telling me that it was a problem with trendmicro software. i had all of the updates for pc-cillin, so i couldnt figure out what was the problem. finally i found this link:
http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1036847&id=EN-1036847
on the support page and downloaded the hotfix that they recommended.
my computer shuts down properly now, but I am sure it is just a matter of time before vista finds something else that keeps is from shuting down.
hope this helps.
mahde
4 Posts
0
February 19th, 2013 06:00
I have a problem with my XPS 14z DELL bought less than 2 months ago.
Repeatedly I got UNEXPECTED SHUTDOWNs. ( it is like sudden power cut - I think this is may be battery disconnect for while).
I have windows 7 home premium installed.
In the Events I have it as a critical event. last time I got this error today morning.