windows vista mail setting up problem

Question

I have a Dell inspiron running Windows vista premium   I am having problem  setting up my windows vista mail account. Although i can receive emails i can’t send them. I receive an error message saying:' The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for 'Troubleshoot Windows Mail', and read the 'I'm having problems sending e-mail' section. If you need help determining the proper server settings, please contact your e-mail service provider.The rejected e-mail address was . Subject 'trial', Account: 'pop3.ukonline.co.uk', Server: 'smtp.ukonline.co.uk', Protocol: SMTP, Server Response: '550 relay not permitted', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79 The mailserver responded ;relay not permitted. Please check the message recipients and try again.' I contacted my ISP i followed their advice but in vain. The problem again.They advised me to contact microsoft. In microsoft website i could not find anything that could help me. When i log on to my ISP web site i can send email from there but i can’t send them from my windows mail program. I have another computer which run windows xp home edition and i dont have such problems with sending emails. Why then i have such problems with vista? It seems that there  is something wrong with the vista operating system rather than the ISP i’m using. If anybody could help i would much appreciate that.

Mary G · Answer

Your ISP has instructions on their web site on how to set up mail. Use the directions for Outlook Express 6 for XP, since the instructions will be the same as Win Mail in  Vista. The error message you are getting means you are trying to get Yahoo mail through the ukonline server. Since Ukonline does not have instructions for Windows Mail and vista, try the OE6 for XP to set up your ukonline email acct and use your browser for your Yahoo web mail.

palios · Answer

Thank you for your reply. As I said I followed my ISP instructions regarding setting up an email account. I spoke with a UKONLINE technician over the phone and he helped me step by step to set up an email account. Still, the problem remained. Since he couldn’t do anything more he suggested that I should contact Microsoft for help. I think it has nothing to do with my ISP but with vista operating system. I hope Microsoft will help me with this.

Rebel9 · Answer

Have a look at some of the articles in this Google search. There is quite a bit of information on the '550 relay' issue. Hopefully something here will pertain to your situation.

palios · Answer

Thank you to all of you for your help. After a lot of research and money i found out what is going on. My ISP helped me in this regard. The wireless router i bought is preconfigured for SKY Broadband customers. My ISP is UKonline and they advise me to buy another router .What a waste of money on my part. I bought the router from Ebay and the seller didn't make clear that the router is only for SKY Broadband customers. T

Rebel9 · Answer

If the wireless router is 'preconfigured' for SKY Broadband customers, then how is it that you are able to access the web at all, and how is it that your other XP Home machine (which I assume is connecting through this same router) does not have this problem? Maybe I'm missing something, but this doesn't make a lot of sense to me.

palios · Answer

My Windows xp computer in connected to the internet through a USB modem voyager 105 . My windows vista computer conects to the internet through the router. As i said although i can connect to the interntet with my vista computer i can receive emails but i can not send. According to my ISP this is because i've got a router preconfigured for SKY broacband customers . So i need another router.

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