kh75238
1 Copper

xps8500 automatic windows updates have crashed my machine on 13 May 2014.

After windows applied an automatic update and I rebooted, my system is not working.  It reboots but will not allow you to log in.  after entering a user id and password it says the user credentials are not accessible.  you can not shutdown or restart.  The power button is the only thing that works on this boat anchor now.

I assume that windows has corrupted itself and I can not get any help resolving the issue other then do a full reinstall.  Anyone else experience this issue or know if a full reinstall is the only solution?

Recovery or repair using the install disk does not work.

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zbestwun2001
6 Gallium

RE: xps8500 automatic windows updates have crashed my machine on 13 May 2014.

kh75238

Sounds like it is, I too have had updates mess up  my system before.   I was lucky enough that I could still log on and do a system restore.

Unless you can get to system restore, I'm afraid a system reinstall  is all you can do.

Hopefully you have your data backed up on a external hard drive?

Z.......................

 

Dell Forum Member Since 2004 but not an employee of Dell

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