Andre Klefenz
1 Copper

Upgrade to 5.5 fails with "Please Disable Profile Manager"

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I'm upgrading from 5.0 to 5.5 on Server 2012 R2 but the install aborts with the error "Please disable Profile Manager before upgrade". 

I have no idea as to what 'Profile Manager' this is referring. I there are no tasks or services by this name and the 5.5 install guide does not appear to mention a Profile Manager.

This is probably going to be a face-palm situation when someone points out the obvious answer but I'm currently at a loss.

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Andre Klefenz
1 Copper

RE: Upgrade to 5.5 fails with "Please Disable Profile Manager"

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I finally found the answer. The Profile Manager is part of WDM but enabling/disabling it wasn't intuitive to me. For anyone else with the same issue the answer is in the Admin Guide. As a shortcut to the answer here's a screenshot of where to find the setting.

  

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Andre Klefenz
1 Copper

RE: Upgrade to 5.5 fails with "Please Disable Profile Manager"

Jump to solution

I finally found the answer. The Profile Manager is part of WDM but enabling/disabling it wasn't intuitive to me. For anyone else with the same issue the answer is in the Admin Guide. As a shortcut to the answer here's a screenshot of where to find the setting.

  

View solution in original post