Panic: heap free pool 0x14113c0, entry 0x33fa2f0 9:23am 05/15/2019 Wednesday A10q_WNOS 8.5_020

Hello,

We have a user that is having an issue with her WYSE 3040 running ThinOS.
When she performs theses steps the WYSE device core dumps on her.

1. Ctrl + Alt + Del to lock terminal/Session (Ctx session)
2. Steps away from her desk for anywhere from 3-10 mins
3. Type in my password to unlock in the DELL login screen
4. Screen says “Unlocking Terminal…”
5. Screen does nothing more – just stay in the unlocking terminal mode
6. Cannot click on anything else on the screen – Wyse is frozen...No left click on screen
7. Push the Wyse DELL box on/off button
8. Green screen appears and core dumping starts
9. Push Wyse DELL box on/off button again
10. “Initiating Devices” screen runs
11. DELL login screen pops up asking for my Username & Password
12. I type in my credentials and I am back to my active VDI session

Serial Number
H5GP4P2

Device Identifier
6c2b59445171

Device Type
Thin Client (Wyse 3040 thin client)

OS Version
Wyse ThinOS (8.5_020)

Configuration Group
Central Time

Agent Version
4.2.0.0

Unlocking Terminal...Dump File