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jrounkles
1 Copper

Update Error

I have a handful of WYSE D90D7 thin clients that fail on updates. Their image is identical to the rest of the deployment. The error message that I receive in WDM is "No Return Status From and In-Progress Update. Update Moved to Error". The update does not show up under Deployed Package but shows up as successful under the Report Manager for that update. The updates I am applying have been downloaded from the WYSE Patch/Updates site and work fine on the other D90D7 machines. Any idea why some would fail while others are fine

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3 Replies
gkinvig
1 Copper

RE: Update Error

Hi, Did you ever get to the bottom of this? I am having the same issue now. Thanks!

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jrounkles
1 Copper

RE: Update Error

Believe it or not, I did not receive any assistance from Dell on this question. I have not been able to resolve the issue. I have found that their support for Wyse thin clients is extremely lacking.

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RE: Update Error

Can you please verify the following information:

1- WDM is at least at version 5.7.

2- The HAgent is updated "BEFORE" you update the image.

If you can provide details on the version of WDM and the firmware version it would be greatly appreciated.

Roger Montalvo

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