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On-premise Dell Wyse Management Suite issues
We have the on-premise WMS installed and configured, can access the login page externally and internally using a fully signed SSL certificate (it is our corporate wildcard certificate).
The problem occurs when we try to configure the Wyse thin client to connect to the correct address.
We see an error message 7512. We also sign up for a demo account of the hosted version of WMS and configuring it with the options as outlined permits the thin client to connect to it immediately.
I'm suspecting that there is some kind of redirection issue happening with the WMS on-premise installation, because the setting is configured and adds a :443 at the end (can't see a way to modify that), which when we attempt to bring up the page from a browser, gives us an HTTP status 404 error.
I'm hoping someone can give some insight on this issue. Not sure if some settings need modified in the Tomcat configuration to properly route the requests?
bbattle
2 Posts
0
July 18th, 2017 16:00
We are having an issue getting the software to run at all. Get the same 404 error when going to http://{servername.domain.tld}/ccm-web, type Status report, message /ccm-web, description The requested resource is not available. Cannot connect locally, or outside of the server. We've installed this on 2 Windows Server 2012 servers, attempting to get something to work, and fails with the same error. Tomcat is running, as we can hit http://localhost:8080, and grant rights to the management views through the XML.
JK-PBA
2 Posts
0
August 12th, 2017 22:00
I have the exact same problem, except I don't understand where you are getting the 404 error. Do you mean when you point a browser to WMShost.yourdomain.com:443? I get a default Tomcat is installed page for that.
Did you find a solution for this?
bbattle
2 Posts
2
August 14th, 2017 09:00
Yes, I ended up finding the solution for Dell on this one. They have a bug in their installer code, when creating the Tomcat application for WMS. If you choose the default options, (do not choose custom install), it will install without a problem. I installed this on 2 different servers, one of which was a clean install of Windows Server 2012 R2 and had the same problem. On a whim, I decided to take the defaults on the install and the WMS site popped up. I have other problems with WTOS communications, but that's unrelated to this installation problem.
JK-PBA
2 Posts
0
August 14th, 2017 20:00
Thank you! That worked for me too.
DELL-Jason G
4 Operator
4 Operator
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6 Posts
0
October 23rd, 2017 12:00
I ran into this with another customer. WMS was installed on Server 2016 using Default settings. Customer added their own certificate which was valid. WTOS device had valid time and certificate information.
Error messages were:
SSL: error ERR_SSL_NO_CIPHER_MATCH!
SSL: unable to setup connection, (err=-7512)
CCM agent open http error! errno:7512
Issue was resolved by upgrading the WTOS firmware from 8.1.x to 8.4.108.
SCSIgate
1 Message
0
February 8th, 2018 13:00
Thanks bbattle.
Was having the same 404 troubles with WMS 1.1 install as I initially did the custom install option but selected all embedded databases. Uninstalled it and selected the typical install and the ccm-web console was available after the install.
Cheers,
LiborD
1 Message
0
March 6th, 2018 04:00
Had the same issue with 404 displayed after installing Wyse Management Suite 1.1 and default option.
The issue was with a password for DB - it should not contain any special characters. This is a lame software btw...
rongarvin
3 Posts
0
September 20th, 2018 13:00
Trying to install WMS 1.2 on Windows Server 2016. Install finishes and I get the 404 error. Have checked the DB password is simple and all other suggestions here about not using custom, (didn't anyway). Looked in c:\inetpub\wwwroot\ and there is no ccm-web directory created at install. all services reported started.
Ron Garvin
rgarvin@univ-computers.com
Aloysious
2 Posts
0
October 4th, 2018 08:00
So is there no reply from a dell rep here? I am having this issue on server 2012R2, fresh install and have never selected anything other than default settings, but it always look for this ccm-setup that never gets installed.
Anyone????
buffalobound
3 Apprentice
3 Apprentice
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704 Posts
1
October 4th, 2018 09:00
Are you using the WMS 1.2 HF1 installer?
Have you confirmed there is nothing else installed on the VM that may cause port conflicts?
Have you confirmed the windows firewall is disabled?
Do all of the "Dell WMS.." Services start?
http://downloads.dell.com/wyse/WMS/1.2_HF1/WMS_1.2_HF1.exe
Does the install complete successfully without errors?
After install completes there should be a shortcut on the desktop for "Launch WMS" that will launch a browser to the URL of your WMS Server, such as
https://dell-wms-pro.delldemo.int/ccm-web
try replacing the FQDN with the IP of the server
https://yourip/ccm-web/
What shows in that page?
In a new installation that will spawn the initial setup steps.
agglopau
3 Posts
0
October 20th, 2018 00:00
Hi,
First sorry for my english.
I've same 404 error when i log on my WMS. I updated WMS on 1.2 two month ago without problem. Yesterday i just restarted server (2012 R2)... bad idea...
I've, restart services, Update with WMS 1.2_HF1, stop firewall, tried with https://ip/ccm-web, with lauch WMS on my desktop, with https://Myserveur/ccm-web/login (this one was ok before update)... nothing work...
Thanks a lot for your help!
agglopau
3 Posts
0
October 20th, 2018 08:00
Hi scisigate,
We have 404 error too. If i uninstall and install again, Will i loose all (computer, configuration, policy etc...)?
Thx for your reply!