davel23
1 Copper

RE: Can´t turn off CAPS Lock

I have three options for keyboard, standard, phone and compact. If I change it to phone it no longer is stuck in caps, but now I can only enter lower-case characters.

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Josh-2015
4 Tellurium

RE: Can´t turn off CAPS Lock

So the shift key does not work to toggle uppercase and lowercase while you are using the phone keyboard 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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davel23
1 Copper

RE: Can´t turn off CAPS Lock

Correct. The characters appear capitalized on the keypad but the actual input is lower-case, even if I hold the key and specifically select the upper-case character.

Edit: The phone keyboard now appears to be working correctly with respect to case. The standard keyboard still enters everything as upper-case.

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davel23
1 Copper

RE: Can´t turn off CAPS Lock

I've resolved the issue (I hesitate to say I fixed it, since I didn't "fix" anything). In the keyboard options there is a setting for "Trace keyboard" which is apparently a Swype-type input method. I disabled it and now the keyboard in Pocketcloud works properly. I'm still rather new to Android, I blame my ignorance on that.

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Josh-2015
4 Tellurium

RE: Can´t turn off CAPS Lock

Interesting. Thank you for the new details. Glad to hear things are working for you now. 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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warewolf55
1 Copper

RE: Can´t turn off CAPS Lock

I have an HTC Amaze 4G (aka: Ruby) running Android 4.0.3. I, too, had the all caps all the time problem. Per davel23's suggestion I changed the keyboard input type from HTC's "Trace" and it worked - once. All subsequent attempts with changing between the stock keyboards failed, and the all caps made their return.

Upon further investigation I discovered that when using any of the built-in keyboards (it didn't matter if it was the trace or normal keyboard) that the orientation made a difference. If I held the phone in landscape and invoked the keyboard, it was all caps. Turning to portrait and invoking worked just fine. This behaviour does not seem to affect Hacker's Keyboard, the only other keyboard which I have tried (unrelated to PocketCloud, just because the pipe symbol does not work on the stock keyboards).
Hope this helps others, and perhaps is a vital clue to the developers so they can generate a fix.

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Josh-2015
4 Tellurium

RE: Can´t turn off CAPS Lock

Thanks for the additional information, I hope we can use it to get this issue fixed for you guys. 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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davel23
1 Copper

RE: Can´t turn off CAPS Lock

I can confirm the same behavior on my device. Landscape all caps, portrait lower-case works.

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Josh-2015
4 Tellurium

RE: Can´t turn off CAPS Lock

Quote Originally Posted by davel23 View Post

I can confirm the same behavior on my device. Landscape all caps, portrait lower-case works. 


Thanks for the input guys. I have forwarded the information to our development team. 
 
 
 

Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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davel23
1 Copper

RE: Can´t turn off CAPS Lock

I've just gotten a new device, the Sprint EVO 4G LTE, running Android 4.0 and Sense 4.0.3. Experiencing the same issue. Swype is disabled, Trace is disabled. Only keyboard option seems to be HTC Sense Input, I don't see anywhere I can change it to a different keyboard.

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