oliver2015
1 Copper

Could not connect to server

Could not connect to server

Hi,

I have just installed the latest version of Pocket Cloud (1.1.108) for Android onto my HTC Desire HD handset for evaluation purposes and have set up a RDP connection to a Windows 7 host (Companion not installed); however, when I try to connect, I instantly get a "Could not connect to server" message.

I have also tried connecting to other machines, Windows 2003 and Windows XP all within the local network domain with the same results.

Any suggestions?

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Suchitha
3 Argentium

RE: Could not connect to server

Hi Oliver, RDP settings on yoru desktop :Is it set to 'allow any user to access'?
Are you on wifi or 3g?
Can you please make sure you are on the same network as the host computer?
I assume you are doing a manual connection. You can do a autoconnection by downloading the pocketcloud companion(top of the forum).

 

 

 


Wyse PocketCloud Team

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oliver2015
1 Copper

RE: Could not connect to server

Hi Suchitha,

All the machines are on my local network and I am connecting my handset to the network via WiFi. All the machines allow remote access using my access details from any other PC so I know that RDP is working. I have also tried using a VNC connection and get 'Session Disconnected' message

I don't want to use Pocket Cloud Companion in this evaluation; as I plan to use Pocket Cloud to provide support to users at remote sites when I am not at my PC and the installation of 3rd Party software is restricted. 

Any possible suggestions? If not, then this had become one of my shortest ever product evaluations.

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Suchitha
3 Argentium

RE: Could not connect to server

Hi Oliver,
I understand the machine allows remote access. But Can you please turn off NLA. Computer-properties-remote settings-allow connection from computer running any version of rdp'

 

 

 


Wyse PocketCloud Team

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oliver2015
1 Copper

RE: Could not connect to server

Hi Suchitha,

I found the issue, it seems that it was caused by DNS name resolution issue; using the IP instead works fine.

Thanks for the help

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Suchitha
3 Argentium

RE: Could not connect to server

Oliver, Glad it works!

 

 

 


Wyse PocketCloud Team

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