luigi.forlano
1 Copper

Help me: Application not licensed

HELPPPPPPPPPPPPPPPP MEEEEEEEE: Application not licensed

After installation of Pocket Cloud on my GalaxyPad to accedd VMWare Infrastructure (paid and installed on device), when I try to connct my virtual desktop a error raise " Application not Licensed" and the client Wyse PocketCloud shutdown.


Can Anybody help me ?

Thanks
Luigi

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9 Replies

RE: HELPPPPPPPPPPPPPPPP MEEEEEEEE: Application not licensed

I had to uninstall the complete package and re-install from the market. I guess the upgrade process does not update the licensing...

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Chris-2015
3 Zinc

RE: HELPPPPPPPPPPPPPPPP MEEEEEEEE: Application not licensed

Quote Originally Posted by fixitsteve View Post

I had to uninstall the complete package and re-install from the market. I guess the upgrade process does not update the licensing... 
 
 

It should carry over the license during the upgrade process. However it will appear if you loose network connectivity to the internet. We are working to resolve that bug.

-Chris
Wyse Technology

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luigi.forlano
1 Copper

RE: HELPPPPPPPPPPPPPPPP MEEEEEEEE: Application not licensed

I tried to unistall and reinstall the package but arise the same error.

thanks in advance

Luigi

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luigi.forlano
1 Copper

RE: HELPPPPPPPPPPPPPPPP MEEEEEEEE: Application not licensed

I consider the level of support of Wyse inadeguate.

I have Paid by 3 Weeks but I haven't able to use the SW !

I am going to consider that in the selection of sw packge for the future.

Regards Luigi

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alex32-2015
1 Copper

RE: HELPPPPPPPPPPPPPPPP MEEEEEEEE: Application not licensed

Hi, i have the same problem on my galaxy tab. I always get the massage "Application not licensed".

I have reinstalled, cleared the cache and so on, but nothing works.

What shall i do now. I have bought the app but i can't use it. 

I need your help. Thanks. Alex

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RE: HELPPPPPPPPPPPPPPPP MEEEEEEEE: Application not licensed

I also still have the same problem

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Josh-2015
4 Tellurium

RE: Help me: Application not licensed

Can you try going into Settings > Applications > Manage Applications > Select PocketCloud > And press the option to Move to Phone or Move to SD card. From there try and launch the application and see if you are getting the same message. 

Also try moving it back to its original location if suggestion above does not solve the issue and see if that makes any difference. Please let me know. 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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RE: Help me: Application not licensed

There seems to be couple of threads running on this, I have replied to the other, basically I tried moving the application several times but thi did not work,I tried stopping, clearing data etc. durring these moves and that did not work.

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Josh-2015
4 Tellurium

RE: Help me: Application not licensed

Are you using a @gmail.com email address or something else to sign in?

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