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Keyboard problem
Keyboard problem
When I login, I connect to my remote
desktop with out issue, my problem is when I tap my login password box to logon to my remote computer, the keyboard on my xoom will not initiate so that I can enter my password and complete the logon to my remote computer. Can anyone help out with this problem?
Suchitha
925 Posts
0
July 30th, 2015 23:00
Hi Chris, you will need to install our companion software on your remote computer.
Also go to settings-keyboard settings-keyboard auto-activate ON.
Thanks!
Wyse PocketCloud Team
Suchitha
925 Posts
0
July 30th, 2015 23:00
The initial login screen wont activate the keyboard. It is the limitation of the protocol.
Once you login , you should see the pointer.
Thank you!
Wyse PocketCloud Team
gr3000
5 Posts
0
July 30th, 2015 23:00
I have done the activate keyboard process and still no keyboard or pointer showing
gr3000
5 Posts
0
August 3rd, 2015 23:00
I logged in all the way to the remote desktop and still no pointer, this used to work be fore 3.2 update please advise
Lana-2015
500 Posts
0
August 9th, 2015 22:00
Hi gr3000,
Please reboot your Xoom device and try to login again, you should see the pointer
Suchitha
925 Posts
0
August 9th, 2015 22:00
Hi gr3000, we were aware of this issue long back but, we think it has been fixed in our last release. May we know the version number of the app.
Thank you!
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 9th, 2015 22:00
Hi, Are you connecting using rdp or vnc?
Thank you!
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 9th, 2015 22:00
Please click on sky/cloud icon on the top left corner of the screen. It will show you the version. Meanwhile I will try to reproduce.
Thank you!
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 9th, 2015 22:00
hi gr3000 ,
you will need to use the menu button on the bottom.
Do you have a hard button on your device? some devices do not have them. so checking.
Thank you!
Wyse PocketCloud Team
gr3000
5 Posts
0
August 9th, 2015 22:00
This is the Motorola Xoom, no hard button except the power button
Suchitha
925 Posts
0
August 9th, 2015 22:00
Hi gr3000, Did you rotate the device after connecting? Thanks!
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 9th, 2015 22:00
Hi gr3000,
Mouse pointer or keyboard. This thread is talking about keyboard...Just trying to understand.
Thanks!
Wyse PocketCloud Team
vinylz3ro
4 Posts
0
August 9th, 2015 22:00
my issue is the same, http://community.wyse.com/forum/show...0585#post10585
using RDP
software version 1.2.217
I have even tried to use the windows on screen keyboard to login and still get no pointer
gr3000
5 Posts
0
August 9th, 2015 22:00
I guess it is the latest version because it dose not allow me to upgrade, when I cheoose help and about it takes me to your home page, I am using pocket cloud pro, I paid $15 for it.
gr3000
5 Posts
0
August 9th, 2015 22:00
Both do not show up after login to remote desktop