Mischa-2015
1 Copper

RE: No mouse with Galaxy Note 2

Hello Josh
Thanks for your response. This phone has never been rooted. It is only a couple of months old and as it is my second Android phone I have not had to try out too naby things before I was comfortable with how it was set up etc, I am reluctant to do a reset, as it takes quite a while to put everything back (text messages, emails, photoes, music etc etc)

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Josh-2015
4 Tellurium

RE: No mouse with Galaxy Note 2

Have you tried clearing the application data from the Android application settings yet? Maybe see if that has any impact on the behavior.

Also, are you using any type of 3rd party task manager applications on your device? We have seen that some applications can cause strange beavior with our application when it is suspended etc using these 3rd party applications.

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Mischa-2015
1 Copper

RE: No mouse with Galaxy Note 2

I have cleared the application data and re-installed PocketCloud. I am not using any 3rd party task manager at all. I am still having the same problem. I can connect and the mouse will work for a few minutes, then for no apparent reason I can no longer interact with the mouse/keyboard etc. I can simply zoom in and out of the screen. The screen is still updating (windows clock updates, and gadgets on the screen are updating), The only think I can do is kill the task each time and start again where I last left off. I am simply wanting to use PocketCloud to monitor and reset some basic applications on a remote server, but this can often take a while due to having to restart a number of times before I can complete the task.

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Mischa-2015
1 Copper

RE: No mouse with Galaxy Note 2

Unfortunatly it seems that pocket cloud will not work with the samsung galley note 2 so I need to look for another option. Just one last observation and note. If the focus happens to be on an editable screen the character 'b' keeps geting entered as soon as I have lost control. And just prior to losing control I get a louder beep than normal.

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Josh-2015
4 Tellurium

RE: No mouse with Galaxy Note 2

Hey guys, we have resolved a few of the issues around the Galaxy Note 2 and it is currently in testing. Hopefully these changes will be making it into the next version. It is sounding like it should be available mid next month as of right now.

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Mischa-2015
1 Copper

RE: No mouse with Galaxy Note 2

Thanks Josh. I am looking forward to the update.

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Josh-2015
4 Tellurium

RE: No mouse with Galaxy Note 2

No problem. Again, our apologies for the delays on this. We have a lot of new things and fixes coming up for the next few releases.

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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AyekaMark
1 Copper

RE: No mouse with Galaxy Note 2

I posted to Support Desk:
Desktop is Windows XP Pro SP3 with Remote Desktop Enabled
Galaxy Note II
PocketCloud RDP and PocketCloud Companion both installed flawlessly
Auto Discovery through Google Account worked flawlessly
Connection made and Desktop appears on my Galaxy
Mouse icon appears, moves around, appears to function as expected...except mouse clicks cause nothing to happen on desktop.
Checked settings and read install and user guides, no hints as to problem
************************************************** ***********************************************
Roger Montalvo replied with:
1- What is the version NUMBER of PocketCloud you are using on your mobile device?
(see link below if you don't know how to find this information)? (REQUIRED):
2- What version NUMBER of PocketCloud Windows or Mac Companion is installed/or are you trying to install on your computer(e.g. 2.4.17, 2.0.32S, NONE)?(REQUIRED):
3- What are the exact error messages (if any) that you are getting:
a- on your MOBILE DEVICE?:
b- on your REMOTE COMPUTER?:
4- What Type of connection are you using (Select from options below)?
a- Manual
b- Discovered
5- What "Connection Method" are you using on your mobile device (Select from options below)?
a- RDP
b- VNC 
6- Are you using the stylus?
************************************************** ************************************************** ****
I then responded with:
Here are my answers. (Reminder: Both packages installed fine, connection made fine, mouse appears on my Android and moves around on screen image, but no action results from clicks.)
1- What is the version NUMBER of PocketCloud you are using on your mobile device? (PocketCloud Free Version:1.3.116)
2- What version NUMBER of PocketCloud Windows is installed on your computer? (PocketCloud Windows Companion v 2.5.13)
3- What are the exact error messages that you are getting:
a- on your MOBILE DEVICE?: (None)
b- on your REMOTE COMPUTER?: (None)
4- What Type of connection are you using?
b- Discovered (I am using “Discovered”.)
5- What "Connection Method" are you using on your mobile device?
a- RDP (I am using “Remote Desktop”)
6- Are you using the stylus? (I have tried both fingertip and stylus with same results. HOWEVER, when I was trying fingertip, the stylus WAS out of its storage slot, and in my hand…..)

Then Roger recognized I was enquiring about PocketCloud Free, and directed me to the support forum.
Can someone help, Please?
Mark A. Campbell, P.E.
(AyekaMark)
markc@rtetech.com

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AyekaMark
1 Copper

RE: No mouse with Galaxy Note 2

when checking Developer options on my Galaxy note II: both of mine are "unchecked" (off) Please refer to my post at the end of this thread.

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AyekaMark
1 Copper

RE: No mouse with Galaxy Note 2

Josh and Roger,

I restarted my Galaxy Note II, went back to my PocketCloud App, started it, connected with my desktop, and the mouse worked fine. I even sent a reply to Roger from my desktop, but remotely done using my Galaxy. Cool Beans!... 
As long as I don't have to restart my Note II everytime I need to remote in, this appears to work great. If it does what I think it can, Wow! Great App!
I will keep you updated.
Thanks Much!

Incidentally, my Galaxy Note II is running Android Version 4.1.2

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