Mischa-2015
1 Copper

No mouse with Galaxy Note 2

No mouse with Galaxy Note 2

l have used pocket cloud OK on an HTC Desire to run RDP Session. With Samsung Galaxy Nole 2 l can log k but can not interact via the keyboard or mouse In any way to control the remote PC.l Am using v4.1.1 of Android on my device

Tags (2)
0 Kudos
57 Replies
Josh-2015
4 Tellurium

RE: No mouse with Galaxy Note 2

Is the touch pointer stuck in the middle of the screen by any chance? 

Please make sure the following developer options are disabled:
http://pocketcloudsupport.wyse.com/e...reen-Devices-u 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Tags (1)
0 Kudos
Mischa-2015
1 Copper

RE: No mouse with Galaxy Note 2

Thanks for your suggestioJosh but the pointer is free to move and the developer options are all disabled. I have noticed that I sometimes an able to exercise some mouse control but only once or twice at He beginning of a session, and that is not every time.

Tags (2)
0 Kudos
Josh-2015
4 Tellurium

RE: No mouse with Galaxy Note 2

Are you using the stylus when you are unable to use the mouse? What exactly are you experiencing? Are you still using RDP to connect? Is this a manual or auto discovered connection? What version of PocketCloud and PocketCloud Companion are you using?

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Tags (2)
0 Kudos
Mischa-2015
1 Copper

RE: No mouse with Galaxy Note 2

thanks again Josh
I am trying to use either the stylus or my finger and neither work. 
l Can connect to my pc, but once concerted l am unable to use either fee mouse or the keyboard. 
It is version 1.3.216 of pocketcloud. l don't use pocketCompanion and don't see what l need that for. l am just trying to conwect via RDP. It works perfectly on my HTC Desire' l am using manual discovery' l can't see how anw discovery would work in my environment le: l can't see why Google needs to sit between me and my PC when simply using RDP

Tags (2)
0 Kudos
Josh-2015
4 Tellurium

RE: No mouse with Galaxy Note 2

Auto-discovery is not needed, the google sign in just make the setup easier for users who may not know how to or have the ability to set up a manual connection. This avoids users from having to set up port forwarding etc.

As for the touch pointer and keyboard, do you have any bluetooth devices (keyboard or mouse) connected to your device? Having a device paired can stop the on screen keyboard and touch pointer from being active if the device thinks you are using a bluetooth version.

Are you able to see the keyboard and touch pointer on screen but you are just unable to interact with them? Have you tried force stopping the application or re-installing it to see if that helps?

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Tags (2)
0 Kudos
Mischa-2015
1 Copper

RE: No mouse with Galaxy Note 2

Thank's again for your reply
l suspected that auto discovery was of no additional benefit to me.
l can confirm that l am not using Bluetooth at all.
l have already restarted my phone a few times but this has made w difference.
l was not sure about removing and re-installing the application as l thought l would therefore need to purchase another copy again'
l can see the keyboard and touch pointer on the screen but can't interact with it at all.

Tags (2)
0 Kudos
Josh-2015
4 Tellurium

RE: No mouse with Galaxy Note 2

I would maybe try uninstalling and re-installing the application. You will not need to purchase it again as long as you are signed into the Google Play store with the same account you purchased it from.

Are you able to interact with the desktop at all or does that not work as well? If you are unable to interact with the desktop, it is possible that the connection is being lost somehow. Also make sure to add PocketCloud to any allowed applications lists within your firewall and anti-virus. 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Tags (2)
0 Kudos
Mischa-2015
1 Copper

RE: No mouse with Galaxy Note 2

I just tried this again after a month. I was able to select and navigate with the mouse for a few minutes, and then for no aparant reason, I lost control as I have noted above. However, if I now disconect and restart the phone, I still have no control over the session. Very strange.

Tags (2)
0 Kudos
Mischa-2015
1 Copper

RE: No mouse with Galaxy Note 2

I uninstalled and reinstalled pocket cloud. I even installed the free pocket companion on my PC (I am giving every option a try). The same happened. I had mouse and keyboard controll of my remote PC for a few minutes, then lost it again.

Tags (2)
0 Kudos