critchey880
1 Copper

Pocket Cloud only works on home wifi

Pocket Cloud only works on home wifi

When I am connecting to my own home wifi (and therefore network), everything works perfectly. When I try to connect through any other connection, it connects but just shows a black screen. Obviously having to be in range of my home wifi sort of defeats the purpose of remote access. Any help would be greatly appreciated.

Turned off windows firewall, and norton firewall, still not working.

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Rmontalvo1
3 Zinc

RE: Pocket Cloud only works on home wifi

Can you provide some details on the following:
1- What is the oprating system of your pc (i.e. Windows XP Pro)?
2- Do you have the Windows Companion installed?
3- Do you have port forwarding enabled?
4- What version of PocketCloud are you using? 

 

 

 


Roger Montalvo 
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
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