Brion1
1 Copper

PocketCloud Explore

PocketCloud Explore

I downloaded pocketcloud explore today and am running into issues accessing my windows files and folders. My regular pocketcloud app is working great but the pocketcloud explore app will not load my files even though it is showing my computer and saying it is connected. If I choose my device under discovered connections it shows the search bar and my entire phone contents however when I click on my pc that is connected it shows the search bar and then acts as if it is loading but it never loads. I have checked my companion app and under folder settings all the default folders are selected. I am also running it as administrator. Has anyone else ran into this? I would really love to get this working. It looks like a really cool app if I can get it to work. Thanks

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Josh-2015
4 Tellurium

RE: PocketCloud Explore

What version of Windows are you connecting to? Are you connecting over wifi or 3G/4G and what device are you using? What version of the Companion software are you using? 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Brion1
1 Copper

RE: PocketCloud Explore

My PC is running windows 7. I have tried connecting with my galaxy nexus over 3g/4g and over wifi and tried with my Asus transformer over wifi with the same results. I have also checked the companion software for updates and it says I'm up to date. If you need any other information just let me know. Thanks

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Josh-2015
4 Tellurium

RE: PocketCloud Explore

Do you have an anti-virus program installed? Can you try disabling it and then try to connect? Have you restarted your computer or device since installing the application?

If that does not help, can you send me a PM with your email address so I can send you a file to enable us to get a log from the Companion? 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Brion1
1 Copper

RE: PocketCloud Explore

I have tried disabling my kaspersky software and I have tried closing out of all apps and restarting my pc but not sure if I did it all at the same time. I am going to try to start fresh with everything and the anti virus disabled all at the same time and try again. Also I have checked the windows firewall settings and everything is ok there. I will let you know how this works after I try it. Thanks

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Josh-2015
4 Tellurium

RE: PocketCloud Explore

Email sent. Thank you for getting back to me. 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Ricky2015
1 Copper

RE: PocketCloud Explore

Hello !

I have exactly the same issue as brion1.

I have a HTC Sensation under Android 4 ICS and the latest version of pocketcloud. My PC (windows 7) appears is in the list of computers, but if I click on its name, I have no folders appearing.

Can you help me please ?

Thanks

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Lana-2015
3 Zinc

RE: PocketCloud Explore

Hi Ricky,

Please make sure you have latest Windows Companion installed 2.4.8. If not go to the website and download new one.

To check this:
Right Click on Windows Companion icon > Support > About.

Do not click on "Upgrade" to check version number. it will say PocketCloud is up to date even if it is not.

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Ricky2015
1 Copper

RE: PocketCloud Explore

I had the 2.4.7 version, installed the 2.4.8 but still the same problem...

I tested on my sister's computer (same network), same thing.

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Ricky2015
1 Copper

RE: PocketCloud Explore

When I launch the setup wizard I have this error "configuring user privileges" X

It's perhaps why I don't have access to files ?

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