antseq
1 Copper

PocketCloud (logo) Window

PocketCloud (logo) Window

In my android 2.2.1 (screen size is 240x320), after connecting to windows desktop, a (android) window/form containing Wyse PocketCloud application logo (big logo) is displayed in front of the desktop and I can't get rid of (or close) that window. The window/form is incomplete, I can not see the bottom part of that window/form, I don't know if there is a confirmation or any kind of button to close it. The only way to close that (android) window/form is killing the Wyse PocketCloud.

How can I solve this problem (close that window/form) ?
Is it because my screen size (240x320) is to small for Wyse PocketCloud ?

TIA,
Regards,

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15 Replies
Lana-2015
3 Zinc

RE: PocketCloud (logo) Window

Hi,

What PocketCloud version do you run? Is it latest 1.2.280 or 1.2.182?

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antseq
1 Copper

RE: PocketCloud (logo) Window

Hi,

I'm using version 1.2.182 . 
(today, before replying I have removed the installation and installed again from android market, and got the same version 1.2.182)

Where is the latest 1.2.280? 

regards,

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Lana-2015
3 Zinc

RE: PocketCloud (logo) Window

Latest Free PocketCloud is 1.2.182
Latest Paid PocketCloud is 1.2.280

So don't worry you have latest one 🙂

We are looking into this issue. Can you please attach a screenshot?

BTW, what device are you using?

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webtrekker
1 Copper

RE: PocketCloud (logo) Window

No good on my Samsung galaxy fit S5670 either. Click on computer name, logo appears, with bottom section cut off, then nothing happens. Have to force close app.

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antseq
1 Copper

RE: PocketCloud (logo) Window

Device : Samsumg Galaxy Mini GT-S5570
Screenshot : http://ScrnSht.com/orzktj

Can you tell me how to close this window?

regards,

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Josh-2015
4 Tellurium

RE: PocketCloud (logo) Window

Are you possibly running a custom version of Android on your device you are seeing this on? 

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Lana-2015
3 Zinc

RE: PocketCloud (logo) Window

Thank you for the screenshot!

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webtrekker
1 Copper

RE: PocketCloud (logo) Window

Hi. I didn't post a screenshot, but my screen looks eaxctly like the shot posted above. On my Samsung Galaxy Fit GT-S5670 I am running bog-standard Gingerbread 2.3.4. I have to force-close the PocketCloud app when I get to this logo screen. 

What exactly is this screen waiting for? 

I will be happy to help with any measures you would like to test, or if there are any of my settings you need me to post here to help you out.

Regards,

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antseq
1 Copper

RE: PocketCloud (logo) Window

Quote Originally Posted by Josh View Post

Are you possibly running a custom version of Android on your device you are seeing this on? 
I'm running the Android version Froyo 2.2.1 that was distributed with this smartphone. I bought it from a portuguese mobile phone company TMN, I don't know but it could be a customized version from TMN for this device.
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