melissa-2015
1 Copper

Pro version and VMWare connection - 15 bit color depth

Pro version and VMWare connection - 15 bit color depth

When I connect to my work's VMWare server with Pocketcloud Pro, the screen shows up in what can only be described as 8 bit color. It's awful looking and barely readable. I have themes turned off, wallpaper, etc. and have tried all screen resolutions. This is using an Asus EEE Pad transformer.

If I use Pocketcloud Pro to connect to my home computer using Automatic/Pocketcloud Companion, it looks fine.

If I connect to the same VMWare server from my laptop, it connects and looks just fine.

Any help/suggestions? I can post a screen shot later if needed... but honestly, thats just what it looks like.. very very low color depth.

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melissa-2015
1 Copper

RE: Pro version and VMWare connection - 15 bit color depth

No response yet?   Please help.

Here are screenshots demonstrating what is happening, the screen rendering is all over the map and I'm sure you'll get why I referred to it as '8 bit' looking:

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melissa-2015
1 Copper

RE: Pro version and VMWare connection - 15 bit color depth

Delving further into this, it appears that this is a pretty common occurance with WYSE clients and VMWare where the resolution on the target host resorts to 15bit and gets stuck there. Does anyone have any furter information on this?

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Suchitha
3 Cadmium

RE: Pro version and VMWare connection - 15 bit color depth

Hi melissa, when you connect to the vmserver from laptop are you using the vmware view client?
What is the color depth set on your laptop?

Thank you for your patience!

 


Wyse PocketCloud Team

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melissa-2015
1 Copper

RE: Pro version and VMWare connection - 15 bit color depth

Hi Suchitha,

It is the VMWare View Client, on Windows 7 and my Window's display properties are set to high (32 bit).

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Suchitha
3 Cadmium

RE: Pro version and VMWare connection - 15 bit color depth

Hi Melissa Can you connect to the view desktop using rdp? How does it look?

 


Wyse PocketCloud Team

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melissa-2015
1 Copper

RE: Pro version and VMWare connection - 15 bit color depth

Unfortunately, no I cannot. It is VMWare View only..

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Suchitha
3 Cadmium

RE: Pro version and VMWare connection - 15 bit color depth

what is the operating system on your view desktop? 
what version of view server ?
Thanks!

 


Wyse PocketCloud Team

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melissa-2015
1 Copper

RE: Pro version and VMWare connection - 15 bit color depth

View 4.5
Windows XP SP3 
Terminal Server/RDC 6.0.6001

Not sure if it's of help, but same issue on a different tablet (NC/Gingerbread as opposed to EEE Pad/Honeycomb), 

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Suchitha
3 Cadmium

RE: Pro version and VMWare connection - 15 bit color depth

Hi Melissa , For rdp we can change only on device. do you see any option to change resolution on your phone. 
I dont have an android device here. But on Iphone you can update resolution on the device. Will confirm later regarding android. 
Thanks!

 


Wyse PocketCloud Team

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