Suchitha
3 Cadmium

RE: Pro version and VMWare connection - 15 bit color depth

Hi melissa, If it is windows xp, Default group policy on XP/2003 limits the maximum display color depth to 15 bits. You might be able to increase this with the help of your system administrator. If you need help with that, I can look it up.
Thanks!

 


Wyse PocketCloud Team

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melissa-2015
1 Copper

RE: Pro version and VMWare connection - 15 bit color depth

Suchitha: Couldn't that also be a bug in PocketCloud/View? Perhaps it should request 16bit color depth always when connecting (if it doesn't already)? Because it sounds as though even if some of these settings are made on the View/Server side, that the client might still be trying to request a higher color depth than the Policy or TS config allows which would then still force it to 15?

I've found the MSKB regarding the Group Policy and/or Terminal Services Configuration and forwarded it to IT.

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Suchitha
3 Cadmium

RE: Pro version and VMWare connection - 15 bit color depth

Hi Melissa I have shared this information with our group. Thanks again !

 

 


Wyse PocketCloud Team

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melissa-2015
1 Copper

RE: Pro version and VMWare connection - 15 bit color depth

Thanks Suchitha, I hope we can find a solution and if not something is workable for an update on the VMWare side of PocketCloud. I appreciate your assistance.

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