Chappy-2015
1 Copper

Problem installing PocketCloud Companion on PC using Windows 7

Problem installing PocketCloud Companion on PC using Windows 7

When I install PocketCould Companion on my PC and then click to load the program it comes up with a box VNC Installation.
Unfortunately I cannot see much of the text in the box and cannot stretch the box or make it full screen. Thus I cannot click on any install tab as I cannot see it.
I am stuck and cannot proceed.
Any suggestions

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4 Replies
Lana-2015
3 Zinc

RE: Problem installing PocketCloud Companion on PC using Windows 7

Chappy,

What Windows Companion version do you use? Is it latest 2.1.14?

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Sarun-2015
2 Iron

RE: Problem installing PocketCloud Companion on PC using Windows 7

Can you try doing the following

1. Press close button on the window.
2. Right click on PocketCloud tray icon and press "Auto Discovery Setting" and enter you gmail and password.
3. Now you will able to see your computer on pocket cloud.

We could not reproduce the issue you were mentioning, but can send you a debug build to get more details on the problem. 

 

 


Wyse PocketCloud Team

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H.everts
1 Copper

RE: Problem installing PocketCloud Companion on PC using Windows 7

i have the same problem on a windows7 Dell Duo computer
pocketcloud windows companion wants to install VNC in the computer but the screen does not show everything so i can not see what i am doing

sarun when i do what you write 
it still does not connect

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Highlighted
Sarun-2015
2 Iron

RE: Problem installing PocketCloud Companion on PC using Windows 7

Can you run "tightvnc-2.0.2-setup.exe" from "C:\Program Files\Wyse\PocketCloud Windows Companion" and after installation can you do the below steps. This issue will be fixed in the future release.

1. Right click on PocketCloud tray icon and press "Auto Discovery Setting" and enter you gmail and password.
2. Now you will able to see your computer on pocket cloud. 

 

 


Wyse PocketCloud Team

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