Scooter99-2015
1 Copper

Problem with auto discovery

Unhappy Problem with auto discovery

I'm having a problem getting the auto discovery to work. It has never worked for this particular computer ( and one other running XP Pro x32 ). I'm running the latest updated pocketcloud companion. The configuration wizard works with no problems and according the pocketcloud I'm signed into gmail. Netstat shows active connections to the appropriate servers.

What is weird is I can install companion on other computers in the same building, using the same gmail account and they work fine. I've compared the addresses listed in Netstat with those on the "broken" computer and they are the same. The firewall is turned off. I've tried everything I can think of.

Any ideas?

Wyse PocketCloud Version : 2.2.15
Wyse PocketCloud Unique Id : 00-1D-E1-49-E4-05
Operating System : Microsoft Windows 7 Professional Service Pack 1 64-bit
RDP Supported: Yes (listening on port 3389)
VNC Supported: No
The IP address(es) of your computer are listed below:
192.168.6.37
10.0.6.130
List of softwares installed on your computer are listed below:
GoToMeeting 4.8.0.723
Windows Driver Package - Dell Inc. PBADRV System (09/11/2009 1.0.1.6)
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
NVIDIA nView Desktop Manager
Intel PROSet Wireless
Intel(R) Network Connections 15.7.176.1
Wave Support Software Installer
Private Information Manager
Windows Live ID Sign-in Assistant
Java(TM) 6 Update 24 (64-bit)
SPBA 5.9
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Preboot Manager
PC-CCID
WIDCOMM Bluetooth Software
Apple Mobile Device Support
Intel(R) PROSet/Wireless WiFi Software
Upek Touchchip Fingerprint Reader
CLEAR™ WiMAX Tutorial
Dell Backup and Recovery Manager
64 Bit HP CIO Components Installer
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Roxio File Backup
Windows Live Remote Service Resources
Trusted Drive Manager
Microsoft Visual C++ 2005 Redistributable (x64)
Custom
NTRU TCG Software Stack
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Windows Live Remote Client Resources
Dell ControlVault Host Components Installer 64 bit
Intel(R) Network Connections 15.7.176.1
Microsoft .NET Framework 4 Extended
Dell Edoc Viewer
Microsoft Office Office 64-bit Components 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
SonicWALL Global VPN Client
Gemalto
Microsoft Application Error Reporting
iTunes
RBVirtualFolder64Inst
BioAPI Framework
Dell Touchpad
Dell Data Protection | Access
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA 3D Vision Driver 268.83
NVIDIA Control Panel 268.83
NVIDIA Graphics Driver 268.83
NVIDIA nView 135.85
NVIDIA Optimus 1.0.23
NVIDIA HD Audio Driver 1.2.23.3
NVIDIA Install Application
NVIDIA Update Components
Bonjour
Windows Live Language Selector
Windows Live MIME IFilter
Windows Live Remote Client
Windows Live Remote Service
EMBASSY Security Center
Wave Infrastructure Installer
Microsoft .NET Framework 4 Client Profile
DellAccess
Intel® PROSet/Wireless WiMAX Software
Dell System Manager
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Shockwave Player 11.5
Avira AntiVir Personal - Free Antivirus
Citrix online plug-in
Dell Mobile Broadband Utility
Dell Webcam Central
O2Micro Flash Memory Card Windows Driver
CyberLink PowerDVD 9.5
K-Lite Codec Pack 7.0.0 (Standard)
Malwarebytes' Anti-Malware
Mozilla Firefox 7.0.1 (x86 en-US)
NVIDIA Stereoscopic 3D Driver
Microsoft Office Home and Business 2010
TeamViewer 6
Windows Live Essentials
Windows Live Installer
O2Micro Flash Memory Card Windows Driver
Dell Mobile Broadband Utility
Citrix online plug-in (PNA)
Citrix online plug-in (Web)
Windows Live Movie Maker
Junk Mail filter update
Windows Live SOXE Definitions
Dell Wireless 5630 Mobile Broadband Drivers
Java(TM) 6 Update 24
Windows Live Mesh ActiveX Control for Remote Connections
Dell Client System Update
Citrix online plug-in (SSON)
PhotoShowExpress
Windows Live Photo Gallery
Windows Live Photo Gallery
Connected Backup/PC Agent
Citrix online plug-in (USB)
Java Auto Updater
Dell Data Protection | Access | Drivers
PocketCloud Windows Companion
Windows Live UX Platform Language Pack
Roxio BackOnTrack
Intel(R) Management Engine Components
Roxio Express Labeler 3
Citrix online plug-in (DV)
Windows Live SOXE
Roxio Creator Starter
Microsoft Visual C++ 2005 Redistributable
Roxio Burn
Apple Software Update
TeamViewer 6 (MSI Wrapper)
Windows Live Messenger
Windows Live PIMT Platform
DING!
Dell Data Protection | Access | Middleware
MSXML 4.0 SP2 (KB954430)
Ask Toolbar
AccelerometerP11
Microsoft Silverlight
Mesh Runtime
MSVCRT
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Microsoft Office Access MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Update for Microsoft Outlook Social Connector (KB2583935)
Microsoft Office Word MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
Update for Microsoft Office 2010 (KB2523113)
Microsoft Office Proofing (English) 2010
Microsoft Office Single Image 2010
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2289078)
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Security Update for Microsoft Excel 2010 (KB2553070)
Update for Microsoft OneNote 2010 (KB2493983)
Update for Microsoft Office 2010 (KB2494150)
Security Update for Microsoft PowerPoint 2010 (KB2519975)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2202188)
Security Update for Microsoft Word 2010 (KB2345000)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Office 2010 (KB2523113)
Security Update for Microsoft Publisher 2010 (KB2409055)
Update for Microsoft Office 2010 (KB2413186)
Update for Microsoft Outlook Social Connector (KB2583935)
Security Update for Microsoft Office 2010 (KB2584066)
Update for Microsoft Office 2010 (KB2566458)
Microsoft Office Shared MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Windows Live Movie Maker
Sonic CinePlayer Decoder Pack
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Windows Live Mail
InstallVC90Support
Windows Live Mesh
Roxio Activation Module
Windows Live Writer
Dell Data Protection | Access
CyberLink PowerDVD 9.5
Windows Live Photo Common
Windows Live Writer
Windows Live Writer
Adobe Acrobat X Standard - English, Français, Deutsch
DirectX 9 Runtime
Apple Application Support
Intel(R) Identity Protection Technology 1.1.2.0
Bing Bar
Windows Live Mail
QuickTime
SolidWorks eDrawings 2011
Windows Live UX Platform
MSVCRT_amd64
Microsoft Primary Interoperability Assemblies 2005
Windows Live Photo Common
Windows Live Communications Platform
Windows Live Writer Resources
Windows Live Mesh
D3DX10
Windows Live Messenger
Roxio Creator Starter
Roxio Creator Starter
Microsoft SQL Server 2005 Compact Edition [ENU]
Intel(R) Processor Graphics
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
MSXML 4.0 SP2 (KB973688)
Intel(R) Control Center
Citrix online plug-in (HDX)
Windows Live Essentials

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3 Replies
Lana-2015
3 Zinc

RE: Problem with auto discovery

Hi,

Could you please explain what exactly do you mean by "Auto Discovery doesn't work"
Do you see your PS (XP Pro) listed there?
If it is listed is it enabled or disabled?
I will send you a private message how to debug it. Check your box 🙂

Thank you

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Scooter99-2015
1 Copper

RE: Problem with auto discovery

I mean that the computer pocketcloud companion is installed on does not show up on my list of autodisovered clients in the app. 

Using the same account login details I've installed companion on several other Windows PC within the domain (and on the same subnet and lan segment) and they show up in the list. 

I have two machines that are being toublesome, an Windows 7 x64, whose settings are listed above, and a Windows XP pro x32. They both show the exact same symptoms. The connection is made to gmail but do not show up in the app.

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Lana-2015
3 Zinc

RE: Problem with auto discovery

Thanks. We received debug logs.

Regards

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