t9singer
1 Copper

Unable to Login to gmail account on PC through pocketcloud companion

Unable to Login to gmail account on PC through pocketcloud companion

I have bought the newest version of pocketcloud v 2.1.5. I am trying to connect to my PC running Windows XP. I have set up and can access the gmail account directly on my PC and Droid X. When I try to use the Auto-Discovery, the gmail account log-in fails on the PC.

Tags (2)
0 Kudos
12 Replies
Lana-2015
3 Zinc

RE: Unable to Login to gmail account on PC through pocketcloud companion

Hi,

1. Are you behind any corporate firewall which allow only http traffic? Each corporate firewall settings is different and you might need to open some other ports for outgoing traffic
2. Can you try pinging to talk.google.com.
3. Also can you restart wyse PocketCloud service

Regards

Tags (2)
0 Kudos
t9singer
1 Copper

RE: Unable to Login to gmail account on PC through pocketcloud companion

I was able to ping talk.google.com. I have restarted, uninstalled, and reinstalled pocketcloud. I am behind a corporate firewall. But I have co-workers who have this application too, and it works fine for them. I can use my login on their PC's and it works. They are running XP or Windows 7 with IE8. I an using IE7.
Thanks.

Tags (2)
0 Kudos
Lana-2015
3 Zinc

RE: Unable to Login to gmail account on PC through pocketcloud companion

Thanks for letting us know. We are looking into this issue.

Tags (2)
0 Kudos
Lana-2015
3 Zinc

RE: Unable to Login to gmail account on PC through pocketcloud companion

Hi,

Could you please try to change your Google account password. And try to login with this new password to Windows Companion on your PC?
let me know it worked

Thanks

Tags (2)
0 Kudos
t9singer
1 Copper

RE: Unable to Login to gmail account on PC through pocketcloud companion

I changed my Gmail password and it did not help. Login failed.

Tags (2)
0 Kudos
Highlighted
t9singer
1 Copper

RE: Unable to Login to gmail account on PC through pocketcloud companion

I upgraded to IE 8 and it did not help.

Tags (2)
0 Kudos
t9singer
1 Copper

RE: Unable to Login to gmail account on PC through pocketcloud companion

I have uninstalled and re-installed the PC for windows companion. The log-in authentication through Google gmail still fails.

Tags (2)
0 Kudos
t9singer
1 Copper

RE: Unable to Login to gmail account on PC through pocketcloud companion

I have read and followed the self help instructions in this forum, but still no log-in.

Tags (2)
0 Kudos
Lana-2015
3 Zinc

RE: Unable to Login to gmail account on PC through pocketcloud companion

Hi,

You said that it works for your co-workers who have this application too. Could you please ask them to try to use their Google account on your PC and device to check if you are able to login?
I think there is something wrong with this specific Google account you are using now.

Let me know

Thanks

Tags (2)
0 Kudos