jgjones13
1 Nickel

VMWare View - The application PocketCloud has stopped unexpectedly.

VMWare View - The application PocketCloud has stopped unexpectedly.

Using Epic 4G phone that works with several other connections. I believe the issue is with something on the VM whether it be Novell or another app. PocketCloud eventually errors out with "The application PocketCloud has stopped unexpectedly..."

Any ideas?

OS is Windows XP Pro 32bit.

Application Log shows this after trying to connect.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 9/23/2010
Time: 10:32:32 AM
User: N/A
Computer: ININDJGJ
Description:
Hanging application WyseBrowser.exe, version 2.0.3.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 79 73 65 42 72 WyseBr
0018: 6f 77 73 65 72 2e 65 78 owser.ex
0020: 65 20 32 2e 30 2e 33 2e e 2.0.3.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at 
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

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9 Replies
8 Krypton

RE: VMWare View - The application PocketCloud has stopped unexpectedly.

Hi jones,

Thank you for your feedback.
Need some info:
Do you have a pocketcloud agent installed on the view desktop?
Are you using autoconnection part of the autodiscovery(google sign in) or using a manual view connection?
what were you doing on the desktop when the app crashed?


Wyse PocketCloud Team

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jgjones13
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RE: VMWare View - The application PocketCloud has stopped unexpectedly.

I installed the PocketCloud Windows Companion hoping it would fix the issue, but did not. It is still installed.
I am using the manual view connection.
I never actually connected to this desktop using PocketCloud. The error happens during connection.
I have been able to connect to other desktops without any issues.

Thanks for the quick reply.
Do you know if this could be an issue with the desktop having the Novell Client 4.91 SP5?

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8 Krypton

RE: VMWare View - The application PocketCloud has stopped unexpectedly.

Hi Jones,
For view connection , you dont need windows companion. For debugging purpose can you just uninstall the windows companion and see if you see this issue.      

 

 

 


Wyse PocketCloud Team 

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jgjones13
1 Nickel

RE: VMWare View - The application PocketCloud has stopped unexpectedly.

I've uninstalled the Novell Client and the Windows Companion. The same error occurs.

Here is a screenshot of the phone/error.
http://tinypic.com/r/2u8uzw2/7

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8 Krypton

RE: VMWare View - The application PocketCloud has stopped unexpectedly.

restarted the os? kill the android app and start it again please. just trying to troubleshoot.

 

 

 

 


Wyse PocketCloud Team

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jgjones13
1 Nickel

RE: VMWare View - The application PocketCloud has stopped unexpectedly.

Same error. The app works with other VMs, its just something with that one. I'll probably just delete the VM and be done with it.

Thanks.

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jgjones13
1 Nickel

RE: VMWare View - The application PocketCloud has stopped unexpectedly.

Smile This has been fixed. See solution/work around

The problem was with the VM and the Novell Netware client. When Novell is installed it replaces the Gina. I was able to duplicate the issue and resolve by editing the registry.

Working GinaDLL
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon GinaDLL
"C:\Program Files\VMware\VMware View\Agent\bin\wsgina.dll"

After Netware Client was installed
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon GinaDLL
NWGINA.DLL
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8 Krypton

RE: VMWare View - The application PocketCloud has stopped unexpectedly.

cool! I am glad.

 

 

 


Wyse PocketCloud Team

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bazzillium
1 Copper

RE: VMWare View - The application PocketCloud has stopped unexpectedly.

Ummmmm, what?

lol, I am having the same sort of problem. I am running a modded Cruz reader with 4.0 on it, so that might be the problem by itself, but I wanted to see if you have any ideas just in case. I have the companion on my XP 32 bit system, but what happens is every time i try to connect the app gives me the old "the application has stopped working..." and I have no choice but to hit Force Close. Any thoughts?

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