Waiting for remote sign in...forever

Ratbird,

If you see "Waiting for remote sign in" message that is because you did not install PocketCloud Windows Companion on your PC. Or if its installed then you did not sign in into it.
Please install PocketCloud Windows Companion 2.1.14 on your PC from http://www.wyse.com/serviceandsuppor...re%20Downloads)
Then Sign In with gmail account. 
Then Launch PocketCloud on Android Device and sign in with the same Gmail account there.
You'll see - your PC will be displayed

Regards

Thanks lana,
What you said makes sense and my searching just recently made me aware of "Companion".
However, I am trying to remotely log into a network, not a single computer. Do I need to ask the network administrator to incorporate the Companion program on our network? 

Ratbird

Free version of PocketCloud does not support sound. Only Paid one

I was told that our network uses RDP for remote access. I am not trying to see all the computers. Each person (there are thousands) has a specific log in when using the network. We have a different program that allows remote access to our account on PCs. Pocketcloud is the program that I was told to use for remote phone access. Once it installs on my phone, I have instructions on how to set it up to access my specific account. I know some people with iPhones have done this successfully, but I believe that is a different version of PocketCloud. I have put in a question to my tech people to see if they need to install an Android version of the Companion program (I may be the first android user to request access this way). 

Let me know if my reasoning sounds faulty or if I am missing something.

Thanks

If you want to use Auto Discovery to see all PC's on your network you need to install Windows Companion on every single one.

Are you trying to conenct to your network via RDP or VMware View?
For VMware you need to use Manual Connections only.
Just Click + to add a conenction


Some companies can block internet access for security reasons.

Can you click on the menu(hard button) and click on keyboard(for manual activation).
Also

Wyse PocketCloud Team

Suchitha,
Thank you, that was the basic thing I was doing wrong. I used your suggestion and put in my network information. I am getting the log in screen that I see when connecting remotely by computer but my keyboard is not coming up when I try to type in the username and password. I hope this is an easy one. 90 percent there.

ratbird

Ratbird,

Thank you to you too!

Suchitha,
Thank you, that was the basic piece I was missing. I was able to set up my network information and it brought up the familiar log in screen. My keyboard, however, is not coming up on the phone when I try to enter my network login information. Is there a setting I might have missed? I am prepared to scrap the current set up and start from scratch, but I want to wait until I hear any ideas you may have.

ratbird

This Worked. Thanks tons,

ratbird

I am confused by this response. Sound is not an issue. Were you, perhaps, responding to another question by mistake?

RatBird, You can manually create a rdp connection using the + sign. Please make sure you are on the same network as the host.
You dont need google service for this.
Does this work?

Wyse PocketCloud Team

Ratbird,

Sorry, yes you need to install PocketCloud Windows Companion on PC you want to access through the network and if it doesn't work IT might need to open some ports in order Windows Companion to work in your corporate environment

In the windows login screen you will need to manually activate the keyboard using the menu (first) button.

Wyse PocketCloud Team