Shawn H
1 Copper

Wyse Auto Discovery Settings : Cannot Log In

Wyse Auto Discovery Settings : Cannot Log In

Hello,

I downloaded the app for my Droid X and the PC companion about 5 days ago. Everything has been working fine until today. Whenever I try and log on to my Google account through the Wyse auto settings it gives me a "login failed - no internet connection, check network settings & try again later" message. My internet is working fine and I can log into my Gmail account through other apps. I ran a diagnostic check through the Wyse auto settings and everything checked fine. Reinstalled the PC companion and that didnt work either. Not sure what to do now. Please help, thank you.

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9 Replies
Suchitha
3 Cadmium

RE: Wyse Auto Discovery Settings : Cannot Log In

Hi Shawn, Can you please kill the app and restart it? Login back. Try restarting the phone as well if that does not work.

 

 

 


Wyse PocketCloud Team

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Suchitha
3 Cadmium

RE: Wyse Auto Discovery Settings : Cannot Log In

Are you on wifi? or 3g?


Wyse PocketCloud Team

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Lana-2015
3 Zinc

RE: Wyse Auto Discovery Settings : Cannot Log In

Please Log out from Auto Discovery in PocketCloud then go to the browser on Android Device > gmail.com > log out from your Gmail account and login again
Then open PocketCloud and loging to Auto Discovery again.

It should work

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Shawn H
1 Copper

RE: Wyse Auto Discovery Settings : Cannot Log In

Thank you, I can log into pocketcloud on my Android with no problem. Its my pocketcloud companion on the PC that wont log on to my Google account.

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Suchitha
3 Cadmium

RE: Wyse Auto Discovery Settings : Cannot Log In

Shawn, on your desktop companion, can you run a diagnostic test. what does that say. Right click on the kite icon-diagnostic.


Wyse PocketCloud Team

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Shawn H
1 Copper

RE: Wyse Auto Discovery Settings : Cannot Log In

Thanks Suchitha, as in my original message I have already done that a couple of times. Always checks out good with three green check marks.

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Suchitha
3 Cadmium

RE: Wyse Auto Discovery Settings : Cannot Log In

hi shawn, Do you have antivirus software running? can you please disable that and try.

 

 

 


Wyse PocketCloud Team

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Shawn H
1 Copper

RE: Wyse Auto Discovery Settings : Cannot Log In

WooooHooooo! Its working again! It was the McAfee antivirus program that kept blocking it in the permissions file. I unchecked it and worked instantly. Thanks for all our support and not giving up on us. You guys rock!

Shawn H.

Happy Wyse user again 

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Suchitha
3 Cadmium

RE: Wyse Auto Discovery Settings : Cannot Log In

Shawn ,we are glad it worked.

 

 

 


Wyse PocketCloud Team

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