WyseBrowser has stopped working ERROR
I am running PocketCloud Explore v.1.0.17 on Android (Samsung Epic Touch 4G)
I am running PocketCloud Windows Companion v.2.4.8
Both are the latest versions I can find.
I am running Window 7 64bit.
What happens is I connect to my computer from my phone and access a file just fine. But soon after doing so, the Pocket Cloud Companion "crashes", and can't be accessed again until I get home to restart it. When it crashes I get a window pup up that says "WyseBrowser has stopped working" and another window saying "do you want to send more information about the problem".
Any ideas? I would really like to use this software.
It happens each time I connect to my computer from my phone with PocketCloud, the client on the computer crashes shortly afterward.
Not sure how to link a screenshot, so I pasted the images into a word doc and am linking to it via my dropbox. I have an error reporting image, and a whole screenshot with the "wyse browser has stopped working" error included. I could not get a screenshot of it by itself.
EDIT: I am on PocketCloud Windows Companion v.2.4.10 now with the same problem.
Was the v2.4.10 companion you mentioned a typo or did someone send you that version?
Would you be able to send me your system information? To get this, right click on the Companion icon in the system tray, select Support, and then select System information. You can copy and paste that into a document.
Also, can you send me a debug log from the companion as well? To get this, right click on the Companion icon in the system tray, select Preferences, navigate to the Advanced tab, check the Enable Debug box. Now, complete the action you are doing when you run into the issue. After doing that, navigate back to the Advanced tab, and press the ... button next to where you enabled the debug logging. You can put this information into a document and send it to me.
I sent you a PM with my direct email to send these documents to.
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