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alan1-2015
1 Copper

htc connection cutting out

Question htc connection cutting out

Hi, just started on this and it is great apart from the connection cuts out after 10th minute and I then need to turn off my phone to re establish any connection. Any ideas?

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8 Replies
Suchitha
3 Argentium

RE: htc connection cutting out

Hi Alan1, Are you on wifi or 3g? Do you have network access when you are disconnected? Please check the browser status.

 

 

 


Wyse PocketCloud Team

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Gleb-2015
1 Copper

RE: htc connection cutting out

Exclamation Similar problem...help!?

I am using sprints htcEVO4G and connecting to a win. 7 home pc thru a vnc connection. everytime I try to connect I get a message saying session disconnected and everytime I try to reconnect I get the same prompt.

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lrnarasimhan
1 Copper

RE: htc connection cutting out

I have a similar problem from PocketCloud to Win XP SP3 except I can only get three to four minutes, maximum. Doesn't matter if it is WiFi or 3G. I can reconnect, though. It is just difficult to have to reenter credentials every couple of minutes.

http://community.wyse.com/forum/show...-2.1.11-XP-Pro

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stephane_s
1 Nickel

RE: htc connection cutting out

I have the same problem too. With my PC I can stay connected in RDP for days with the same wi-fi connexion, but with pocket cloud it's impossible to be connected for more that one hour. I have try anything possible on the server by configuring the keep alive, the auto reconnect, etc.

This problem is documented on this forum since + 1 year now. For example:

http://community.wyse.com/forum/show...stantly&p=4260

http://community.wyse.com/forum/show...-adroid&p=4016

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Suchitha
3 Argentium

RE: htc connection cutting out

we will look into this Mana. Thank you for your input!

 

 

 


Wyse PocketCloud Team

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Gleb-2015
1 Copper

RE: htc connection cutting out

...how about the other issues on this thread? Will they be looked into ? Why just his problem? 
Just curious... thanks

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chtamina
1 Copper

RE: htc connection cutting out

looks like this problem it's still there,any way to provide a log to help the developers ?
I get disconnected randomly

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Josh-2015
3 Zinc

RE: htc connection cutting out

What version of PocketCloud are you using? Are you using a manual or auto-discovered connection? If you are using auto-discovery, what version of the Companion software are you using? 

Also, how are you connecting when you are having this problem (3G/4G or wifi)?

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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