ki7m2
1 Copper

login problem after updates

login problem after updates

I got updated pocketcloud pro then I haven't been able to access my desktop.
I use auto discovery and whenever I try to access, a window pops up asking
user name and password. I tried my desktop's login and gmail address but none worked.

what kind of user name is it? updates *** 

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8 Replies
Chris-2015
3 Zinc

RE: login problem after updates

What version of Windows are you running?

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ki7m2
1 Copper

RE: login problem after updates

I am using Windows 7 ultimate

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Chris-2015
3 Zinc

RE: login problem after updates

1) Go to Control Panel > Administrative Tools.
2) Open "Computer Management".
3) Click on "Local Users and Groups".
4) Click on "Users".
5) Right click on your account name and select "Set Password".

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RyanMeyers
1 Copper

RE: login problem after updates

To Whom It May Concern,

I am having the same issue after the most recent update. My password is working fine, so it is not a password issue. I'm having the issue with any Windows Server 2008 R2 machine that is using SSL but not Network Layer Authentication. If the Win2K8R2 box is using Network Layer Authentication, I can access it. I cannot access any Windows 7 build as well. Is there a resolution to this?

Ryan

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Chris-2015
3 Zinc

RE: login problem after updates

The NLA issues are being addressed in our next maintenance release. In the mean time you can try this:

1) Right click on "My Computer" and select "Properties".
2) Click on the "Remote" tab.
3) Under "Remote Desktop" select the unselected option.

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RyanMeyers
1 Copper

RE: login problem after updates

I don't think you understand. NLA turned on is the only way PocketCloud will connect.

Thanks.

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RyanMeyers
1 Copper

RE: login problem after updates

Hello? Anyone monitoring the support threads? Is there a way to get the older version back that worked?

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Stephen in TN
1 Copper

RE: login problem after updates

Ryan, I wish to find the older version as well... No luck so far.. I wish the android store offered the ability to go back to and archived version if bugs show up in the latest one..

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