pocketcloud could not connect to server

[jwstewart]

pocketcloud could not connect to server

I'm connected on my PC. I have Windows 7 Professional, and my phone is an LG Axis Android. On the phone it logs into my google account and shows me my computer in the 'My Computers' list, but when I click on it, it says 'Connecting', for about 10 seconds and then gives me the 'Could not connect to server' error.

[Suchitha]

HI Jw, Can you please use ipaddress of the remote machine instead of name. Does that work? 

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Wyse PocketCloud Team

[dewesq55]

I am having the same problem. How do I find my IP address and use it to try to connect?

[dewesq55]

I should have added that my PC is running Windows 7 Pro. I am trying to connect via a Motorola Xoom tablet.

[Suchitha]

HI, Are you able to do a manual rdp connection to this desktop? 

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Wyse PocketCloud Team

[Lana-2015]

Hi all,

What PocketCloud app do you use, is it Free or Paid version?
Please check if NLA is ON your PC. You can turn it OFF on PC and then try to connect again
Start > right click on Computer > Properties > Remote Settings > Under Remote Tab check if "Allow Connections from computers running ANY version.. (less secure) is checked

[dewesq55]

That worked. Thank you.

[jim0523]

 What is NLA 

 Originally Posted by lana 

Hi all,

What PocketCloud app do you use, is it Free or Paid version?
Please check if NLA is ON your PC. You can turn it OFF on PC and then try to connect again
Start > right click on Computer > Properties > Remote Settings > Under Remote Tab check if "Allow Connections from computers running ANY version.. (less secure) is checked 

I am new to Pocket Cloud and am trying to get it set up. Could someone help me? I am using Android Captivate + WinXP Pro + Version 1.2.108. What is NLA?

[Suchitha]

Hi Jim,

Network level authentication. It is the authentication process handled even before windows login authentication.
so if you are not able see the login screen at all it could be the reason.
It is one of the options you set while configuring rdp settings on windows. 

So inorder to do a manual rdp to your desktop,
Start > right click on Computer > Properties > Remote Settings > Under Remote Tab check "Allow Connections from computers running ANY version..
use the + sign on your mobile device to create a manual connection entering your windows username and password.

Now connect. 

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Wyse PocketCloud Team

[jim0523]

Android Captivate keeps saying "Session Disconnected" Why? 

 Originally Posted by lana 

Hi all,

What PocketCloud app do you use, is it Free or Paid version?
Please check if NLA is ON your PC. You can turn it OFF on PC and then try to connect again
Start > right click on Computer > Properties > Remote Settings > Under Remote Tab check if "Allow Connections from computers running ANY version.. (less secure) is checked

I am new to this. Android Captivate keeps saying "Session Disconnected" Why?