rgottschall
1 Copper

server cannot connect

server cannot connect

I get this error message when trying to connect android tablet to PC running windows 7. I ran the setup wizard and it completed successfully. I can connect fine when both devices are next to each other. I get the error message when trying to connect to home PC while at work. Can't figure out why.

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9 Replies
Suchitha
3 Argentium

RE: server cannot connect

Hi rgot, 
Is this auto or manual?
home edition or pro?
connecting using vnc or rdp?
Thanks!


Wyse PocketCloud Team

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rgottschall
1 Copper

RE: server cannot connect

I set up using auto discovery. Not home edition. Vnc connection. Today it said computer not available and now it has disappeared from list.

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Lana-2015
2 Iron

RE: server cannot connect

Please re-sign again in Windows Companion on your PC

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rgottschall
1 Copper

RE: server cannot connect

OK my home computer is connecting now. However can not get work computer to connect. Set up rdp first but that doesn't allow me to connect outside of network server. Downloaded tightvnc service but still get error that can not connect.

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Lana-2015
2 Iron

RE: server cannot connect

Please make sure that your remote PC is NOT OFF. It suppose to be ON if you want to connect to it remotely.

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rgottschall
1 Copper

RE: server cannot connect

Yes, obviously computer is left on. Disabled sleep mode, not a firewall issue, etc. Setup wiazrd installs successfuly. Running windows 7 enterprise. Still not connecting. Very frustrating since it works fine with teamviewer software. I like this platform better and would prefer to use it, but if I can't get it to work, going to have to have to ask for refund.

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Lana-2015
2 Iron

RE: server cannot connect

Is NLA On or OFF on this Win7Pro machine?

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rgottschall
1 Copper

RE: server cannot connect

Finally figured this out. In order to access work PC outside the office, I had to set up a vpn connection on tablet first.

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Lana-2015
2 Iron

RE: server cannot connect

Great news!

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