FredMirtz
1 Copper

Arrow Keys Not Working iPad to Windows 7 64bit Smarterm

Arrow Keys Not Working iPad to Windows 7 64bit Smarterm

I am trying to use Smarterm through PocketCloud but when I try to use the arrow keys numbers are placed. Using an iPad connected to a 64bit Windows 7 box and trying to use Smarterm. Any suggestions welcome.
Thank you,
Robert M. Ellis

0 Kudos
7 Replies
8 Krypton

RE: Arrow Keys Not Working iPad to Windows 7 64bit Smarterm

What iPad are you using and what version of iOS is it using?

Are you connected through auto discovery or a manual connection?


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

0 Kudos
FredMirtz
1 Copper

RE: Arrow Keys Not Working iPad to Windows 7 64bit Smarterm

It is an iPad 3 using Version 5.1 (9B176) connecting through a VPN to a specific machine.
Thanks for your reply I am sorry that I did not see it sooner.

0 Kudos
8 Krypton

RE: Arrow Keys Not Working iPad to Windows 7 64bit Smarterm

Would you be able to give us access to your remote server so we can test it in house? You can send me details in a private message. Unfortunately that is the only way we will be able to diagnose what you are seeing.




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

0 Kudos
Highlighted
FredMirtz
1 Copper

RE: Arrow Keys Not Working iPad to Windows 7 64bit Smarterm

I don't have a problem with that. You can contact me at or call at and we can set it up.

0 Kudos
8 Krypton

RE: Arrow Keys Not Working iPad to Windows 7 64bit Smarterm

Email sent. Thanks in advance for your help.



Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

0 Kudos
Ihatenicknames
1 Copper

RE: Arrow Keys Not Working iPad to Windows 7 64bit Smarterm

Hi,

Is there a solution for this problem already? Because we have the same problem here.

Smarterm + pocketcloud gives numbers instead of the arrow function. There's also no numlock function to disable this.

Further we also would like to see page up and page down buttons for the same smartterm application.

We = approximately 20 people

0 Kudos
8 Krypton

RE: Arrow Keys Not Working iPad to Windows 7 64bit Smarterm

Please put in a feature request and have the people who want it vote for it. Our product team will review it and hopefully they can get a fix for it in a future release.

You can put in a feature request here:
http://pocketcloudsupport.wyse.com/f...ts/entries/new



Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

0 Kudos