ephnant
1 Copper

Can not remote into PC

Can not remote into PC

I have downloaded PocketCloud on my ipad 2 and on my office PC. I have version 2.2.134 on the ipad and 2.4.19 on my PC.
When I select PocketCloud from the ipad my PC appears under Discovered Connections. When I try to connect the ipad continually says "loading." Eventually it will stop and say "Service Disonnected."
I have not been able to successfully remote into my PC.
Can anyone help me resolve this issue?

Tags (2)
0 Kudos
9 Replies
Highlighted
Josh-2015
3 Zinc

RE: Can not remote into PC

It is saying "Service Disconnected" and not "Session Disconnected"?

Are you using VNC or RDP to connect? What version of Windows is on your home PC?




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Tags (2)
0 Kudos
ephnant
1 Copper

RE: Can not remote into PC

sorry....you are correct. It is Session Disconnected.
I have Windows 7 Home Premium edition and I am thinking it is the VNC as I have two icons on the bottom tool bar. One downloaded with PocketCloud and the other was already in existence. The original VNC asks for an Administrative password as this is my work PC and we have a server.
I do not have the password. Could this be the problem? We are a small agency and have no IT department....

Tags (2)
0 Kudos
Josh-2015
3 Zinc

RE: Can not remote into PC

Yeah if you are using a Home version of Windows, it only supports VNC connections. You not having the password could be the problem. When you installed the companion software, did you set a VNC password? Also, have you tried your Windows login password? Please let me know.




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Tags (2)
0 Kudos
ephnant
1 Copper

RE: Can not remote into PC

I did set up a password but that doesn't seem to work.
I have also tried my logon password to the PC. That doesn't work either.

Any other suggestions?

Tags (2)
0 Kudos
Josh-2015
3 Zinc

RE: Can not remote into PC

It is possible that you may just need to enable loopback connections:

1. Right click on the TightVNC tray icon (V icon) and select "Configuration".
2. Click on the "Access Control" tab.
3. Under "Loopback Connections" ensure that "Allow loopback connections" is checked.
4. Restart the service, or if you don't know how to do that then you can restart your computer.

Please let me know if this helps.




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Tags (2)
0 Kudos
ephnant
1 Copper

RE: Can not remote into PC

I tried that already. It did not work.

Tags (2)
0 Kudos
Josh-2015
3 Zinc

RE: Can not remote into PC

Have you restarted your device recently? Also, you can try restarting the Wyse PocketCloud Service on your PC to see if that helps?




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Tags (2)
0 Kudos
ephnant
1 Copper

RE: Can not remote into PC

Yes. Twice. And I have uninstalled and resinstalled the app on both the ipad and the PC

Tags (2)
0 Kudos
Josh-2015
3 Zinc

RE: Can not remote into PC

Alright, thanks for the additional information. What I would like you to do is install both PocketCloud and the PocketCloud companion again and do the following:

To capture the log, please follow the instructions below:

-Right click on the companion (kite icon in the system tray) on your PC
-Select Preferences
-Navigate to the Advanced tab
-Check the Enable Debug option
-Sign out of companion
-Sign back into companion
-Attempt to connect to your computer (reproduce the connection issue)
-After doing that, return to the advanced tab within the companion and press the ... button next to where you enabled the Debugging

It should open this file in notepad. You can email this text file to me. This file will help us diagnose where the issue may be.




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

Tags (2)
0 Kudos