Like I said, if I sign out and sign back in - it works. If I have both machines with it enabled and I reboot them, neither come up. It's as if something is mucked up server side somehow and it's not allowing me to run more than one instance of the companion.
I just tried signing in on my local machine (which isn't showing up) and it told me the service wasn't even running. It's set to auto run and I never stopped it. I'm wondering if the service is blowing up? Are there logs I can check? I'm not an average user, I write software for a living. Are there not any diagnostics I can look at?
I just booted the service and logged in. It shows up. Just booted my work PC and the service is running on that box, but no dice - doesn't show up online. It's grayed out on my iPhone. But it shows that I can sign out - as if it signed in successfully.
Are you running version 2.1.5 of the Companion? I forwarded this thread to the Lead Developer for the Companion. Hopefully he can help you further.
Yes, I am running 2.1.5
I just signed out and signed back in on my work PC.
Exactly at that moment, on my iPhone, the Home PC grayed out and the work PC went active.
Could there be a bug possibly server side and not client side? Obviously this companion talks to some server you guys have running there.
Currently you have two problems?
1. After restarting the computer, it does not lit up on the iPhone unless you signout and signin.
2. You have two PC and at a time only one is lit up in the iPhone
Can you verify the the below
1. Can you check if you MAC address on both the machines are same? Normally this happens if you have virtual networks?
2. Are you running the Pro version of iPhone App?
3. What Windows OS are you using?
Wyse PocketCloud Team
Not always. One time I got it to behave that way where I signed in and the other one went gray. Now I've got them both up and running and it looks like I can remote into both of them for the time being. I'm 99% confident if I reboot them both now, neither will be able to sign in unless I sign them out first then sign them back in.
It doesn't appear that the MAC Addresses are not the same on either of these machines.
Windows 7 Ultimate and Windows 7 Professional
You may also want to verify if the Windows Firewall may be blocking the port. To verify go to Control Panel>Windows Firewall>Allowed Programs and verify that "Remote Desktop" and "PocketCloudService" are both checked for Domain and Home/Work(Private) or Public, if that is your network type.
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums