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Cannot connect to server issue
Cannot connect to server issue
Using pocketcloud pro with IPad and windows 7 pro. Ok ... Read through the forums, tried a bunch of things and can't connect through my verzion wifi wireless broadband. It worked great for a few months... At home, I can connect, but i'm using my home network. Looking through the settings, I see only 2 remote desktop settings in the firewall area, but have firewall disabled... Checked ip, new installs, etc, etc, etc ... Ideas? Sure I'm missing something ridiculous ... Thx!
Suchitha
925 Posts
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August 1st, 2015 00:00
Hi Trigrman, Are you doing a autoconnection(using google service) or direct connection?
Wyse PocketCloud Team
Trigrman
9 Posts
0
August 3rd, 2015 21:00
Tried both connections ... VNC won't work either...
Suchitha
925 Posts
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August 5th, 2015 22:00
Do you see the auto connections grayed out or active?
do you see the windows login screen when you connect?
Wyse PocketCloud Team
Trigrman
9 Posts
0
August 5th, 2015 22:00
I see the auto connection and it's not greyed out and says on... No windows login screen. When I click on the autoi connection it comes up with the WYSE loading screen ... comes up with cannot connect to server error message
Suchitha
925 Posts
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August 5th, 2015 22:00
Hi trigrman,
Are you able to ping the host machine?
Are you able to browse the net using a browser?
Can you please do a diagnostic test on the desktop windows companion? windows companion(kite icon)-right click-diagnostic
Do you get any error message while connecting ?what is it?
Wyse PocketCloud Team
Trigrman
9 Posts
0
August 5th, 2015 22:00
1. can't ping host ... used free ping on my ipad ... and is it down?
2. The IP addy is showing up under diagnostics though ...
3. I can browse the internet on both systems though
4. Diagnostics say everything is fine too ...
Suchitha
925 Posts
0
August 6th, 2015 00:00
Hi trigrman, Can you logout of gmail, and login back on yourmobile? Are you able to login?
Wyse PocketCloud Team
Trigrman
9 Posts
0
August 6th, 2015 20:00
I can login gmail on either systems with no problem ...
Suchitha
925 Posts
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August 6th, 2015 23:00
:-) sorry about that. I keep switching between ios and android forum. How about restarting the ipad.
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 6th, 2015 23:00
Ok Thanks, Please kill the app and restart it. Does this resolve ?android-manage applciations
Wyse PocketCloud Team
Trigrman
9 Posts
0
August 6th, 2015 23:00
Did that and found how to stop processes on ipad too ... Still wont connect ...
Trigrman
9 Posts
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August 6th, 2015 23:00
Its on ipad, not andriod ... I reloaded it before ...
Suchitha
925 Posts
0
August 6th, 2015 23:00
How about logging out of gmail and login back on both device and desktop.
Wyse PocketCloud Team
Chris-2015
544 Posts
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August 7th, 2015 00:00
I would suggest setting up a manual connection by following the steps here: http://wysetechnologyinc.zendesk.com...on-your-router.
Trigrman
9 Posts
0
August 7th, 2015 00:00
Did that ... Multiple times ... Deleted connections, reloaded software ... I can't ping my host PC as I said before ...