Trigrman
1 Nickel

Cannot connect to server issue

Cannot connect to server issue

Using pocketcloud pro with IPad and windows 7 pro. Ok ... Read through the forums, tried a bunch of things and can't connect through my verzion wifi wireless broadband. It worked great for a few months... At home, I can connect, but i'm using my home network. Looking through the settings, I see only 2 remote desktop settings in the firewall area, but have firewall disabled... Checked ip, new installs, etc, etc, etc ... Ideas? Sure I'm missing something ridiculous ... Thx!

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17 Replies
Suchitha
4 Tellurium

RE: Cannot connect to server issue

Hi Trigrman, Are you doing a autoconnection(using google service) or direct connection?

 

 


Wyse PocketCloud Team

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Trigrman
1 Nickel

RE: Cannot connect to server issue

Tried both connections ... VNC won't work either...

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Suchitha
4 Tellurium

RE: Cannot connect to server issue

Hi trigrman,
Are you able to ping the host machine? 
Are you able to browse the net using a browser?
Can you please do a diagnostic test on the desktop windows companion? windows companion(kite icon)-right click-diagnostic
Do you get any error message while connecting ?what is it? 

 

 


Wyse PocketCloud Team

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Trigrman
1 Nickel

RE: Cannot connect to server issue

1. can't ping host ... used free ping on my ipad ... and is it down? 
2. The IP addy is showing up under diagnostics though ... 
3. I can browse the internet on both systems though
4. Diagnostics say everything is fine too ...

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Suchitha
4 Tellurium

RE: Cannot connect to server issue

Do you see the auto connections grayed out or active?
do you see the windows login screen when you connect? 

 

 


Wyse PocketCloud Team

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Highlighted
Trigrman
1 Nickel

RE: Cannot connect to server issue

I see the auto connection and it's not greyed out and says on... No windows login screen. When I click on the autoi connection it comes up with the WYSE loading screen ... comes up with cannot connect to server error message

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Suchitha
4 Tellurium

RE: Cannot connect to server issue

Hi trigrman, Can you logout of gmail, and login back on yourmobile? Are you able to login? 

 

 


Wyse PocketCloud Team

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Trigrman
1 Nickel

RE: Cannot connect to server issue

I can login gmail on either systems with no problem ...

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Suchitha
4 Tellurium

RE: Cannot connect to server issue

Ok Thanks, Please kill the app and restart it. Does this resolve ?android-manage applciations 

 

 


Wyse PocketCloud Team

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