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Cannot connect to server
Cannot connect to server
I just purchased my ipad, and I'm trying to get pocket cloud to work...I've followed all the instructions...my laptop connection is good...I've done the port forwarding thing...auto discovery all good on the ipad, set up manual connection for rdp, but every time I try and connect I get the cannot connect to server message..what am I doing wrong?
ragweed-2015
1 Message
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July 30th, 2015 08:00
i also installed pocket cloud for ipad and the companionsoftware on my desktop. pocket cloud says all is ok, but when I click on the listed desktop on ipad iget message: cannot connect to server." Can support help me thanks, dean
mkestes
8 Posts
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July 30th, 2015 08:00
Don't I need a rdp to access my files and such? When I am on the pocket cloud page that shows my auto discovery is on, how do I access my laptop? I will just delete the manual setup. I would buy the pocket cloud upgrade, but I want to make sure it works first
mkestes
8 Posts
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July 30th, 2015 08:00
I thought I needed to have both...auto discover was on but there were no controls or anything to navigate with so I thought I had to install a manual rdp...I'm thinking of sending back the iPad...I'm having too many problems doing this...the reason I needed the pocket cloud was because iPad doesn't support flash and java so I thought this would solve the problem
Chris-2015
544 Posts
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July 30th, 2015 08:00
You need to install the Windows Companion on your PC.
Chris-2015
544 Posts
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July 30th, 2015 08:00
It should appear on the "My Computers" page. If you don't see it then you should go to the "Settings" tab and Sign-In to your Gmail account.
Chris-2015
544 Posts
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July 30th, 2015 08:00
Great! Sound is not supported on the free app, only the paid app.
-Chris
Chris-2015
544 Posts
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July 30th, 2015 08:00
Your auto discovered connection is using RDP as long as you are connecting to a Windows 7 Pro or Windows 7 Ultimate PC. Windows 7 Home does not support RDP, only VNC.
-Chris
mkestes
8 Posts
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July 30th, 2015 08:00
Yes I have the connection now! I'm not hearing any sound though...is there something else I need to do?
Chris-2015
544 Posts
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July 30th, 2015 08:00
No, you do not need a manual connection if you already have automatic setup.
What do you mean the controls are missing?
-Chris
mkestes
8 Posts
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July 30th, 2015 08:00
Thanks so much for all your patience! I'll get the upgrade! Thanks Chris!
mkestes
8 Posts
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July 30th, 2015 08:00
Yes that's done...diagnostics say everything is good to go, but I still don't see a way to access it from the iPad
Chris-2015
544 Posts
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July 30th, 2015 08:00
What version of Windows are you running? Is your iPad connected to the same Wi-Fi access point as your PC?
-Chris
Wyse Technology
mkestes
8 Posts
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July 30th, 2015 08:00
Windows 7 and yes
Chris-2015
544 Posts
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July 30th, 2015 08:00
Hi Dean,
What version of Windows are you running? On the "My Computers" page does it showed "Discovered Connections" as ON or OFF?
-Chris
Chris-2015
544 Posts
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July 30th, 2015 08:00
You mentioned auto discovered as well as manual connections. Which one are you having a problem with?