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ERROR: VNC: authentication failed: No configured security type is supported...
ERROR: VNC: authentication failed: No configured security type is supported...
by 3.3 viewer.
I just downloaded PocketCloud onto an iPad 2 running IOS 4.3.1.
I am trying to make a VNC connection to a MacBook Pro running OSX 10.6.7. Both the iPad and MacBook are running on the same network. The iPad is using WiFi. I used the companion and auto-discovered the MacBook on the iPad. Whenever I try to make a connection, the error presented above is displayed. I have Screen Sharing enabled and a password set for VNC connections on the MacBook.
Can someone please shed some light as to what this error message means? Any fixes so I can connect?
Thank you in advance.
Eric
EDIT: The same error message appears if I try to enter the MacBook via the manual connection method. Both ports 5900 and 22 are open on the router. Finally, from a Windows PC running RealVNC I am able to make a VNC connection to this MacBook.
kudos-2015
1 Message
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August 6th, 2015 04:00
Solution: Switch encryption method on server
FYI, I was having similar issues with RealVNC servers. I could log in fine from other PCs using the VNC viewer but not from any iPad VNC viewers, including Mocha and Pocketcloud. But a simple switch in the security settings of my RealVNC server properties from having Encryption "Always on" to "Prefer on" solved the problem. I could immediately access my VNC servers from all iPad clients. Perhaps this will help solve your issues.
Suchitha
925 Posts
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August 6th, 2015 04:00
Hi baddaddys,
This seems like an issue to me. we will look into this. Thanks!
Wyse PocketCloud Team
Suchitha
925 Posts
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August 6th, 2015 04:00
Hi balddaddy, Wondering if you got a chance to update the encryption settings of the vnc server?
Does that help?
Thanks!
Wyse PocketCloud Team
zackatpt
1 Message
0
August 11th, 2015 10:00
VNC error
Did this problem ever get fixed? Its not secure or practical for me to go change all the VNC settings to make this work on our iPad. we have PocketCloud 2.1.117.
OverlyZabs
1 Message
0
August 12th, 2015 08:00
Receive same error message.
Mac OS 10.5.8
VNC Server E4.6.3 (r66752)
PocketCloud 2.2.134
PocketCloud Pro 2.2.231
Has this been fixed? Is this version of MacOS supported?
Josh-2015
1.3K Posts
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August 12th, 2015 08:00
Can you see if this helps?
Go to Apple > System Preferences.
Under System, Click on "Account" (Snow Leopard) or "Users & Groups" (Lion)
Make a note of the username listed under "My Account" or "Current User".
Click on "Change Password".
Input your desired password and save.
Launch PocketCloud on your device.
Edit the "Connection Settings".
Select "Mac" as the "Operating System".
Select "Username" and enter the username from step 3.
Select "Password" and enter the password you set in step 5.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
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August 12th, 2015 08:00
Please update to the latest Free version of PocketCloud available in the App store now. The latest version is 2.2.134. This issue should be resolved.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com