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Error 1920
Error 1920
While trying to install Pocketcloud using the microsoft installer I come across the error 1920 which states that the service failed to start because I lack sufficient privilages. However I am an adminstrator on my computer and have the necessary privilages to install the program. I looked at a previous thread that listed the same problem with the solution of going to control panal>administrative tools>services>wyse and try starting the service but then I get the error 31: a device attached to the system is not functioning. Some help would be appreciated.
Suchitha
925 Posts
0
July 31st, 2015 22:00
Please reboot and try again.
Thank you!
Wyse PocketCloud Team
warriorlan1
6 Posts
0
August 3rd, 2015 20:00
After reboot it still didn't work
Suchitha
925 Posts
0
August 5th, 2015 21:00
hi warrierlan,
Was there a previous version of installer on the system before you installed? what version was that?
Did you upgrade or did a clean install?
Can you please copy the installer locally and, install from there.
Thank you!
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 5th, 2015 21:00
warrier, Can you please share your desktop information, operating system, version of the companion software
Thanks!
Wyse PocketCloud Team
warriorlan1
6 Posts
0
August 5th, 2015 21:00
I downloaded a fresh copy from your website. I didn't have the program installed before so it was installing it and setting up the services for the first time. I will try downloading another copy of the software from your website and see if that works.
Tried trying a fresh copy but it still gives me the same error
warriorlan1
6 Posts
0
August 5th, 2015 21:00
Windows 7 64 bit
Pocketcloud Windoes Companion v2.2.7
Suchitha
925 Posts
0
August 6th, 2015 20:00
Hi Warrior, we have a new version 2.2.8. Can you please install that version. Please let us know if that works.
Thank you
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 6th, 2015 20:00
Hi Warrior, sorry about that. 2.2.8 is not released yet. what version of os is installed? Can you please check if IIS service is up?
Wyse PocketCloud Team
warriorlan1
6 Posts
0
August 6th, 2015 20:00
Windows 7 64 bit and what is IIS service?
warriorlan1
6 Posts
0
August 6th, 2015 20:00
The download website only lists 2.2.7 still. Can you give me the link to 2.2.8?
Suchitha
925 Posts
0
August 6th, 2015 20:00
It is an internet service. While I was doing my research I came across this. But it is not required in windows 7.Will forward the details to our windows expert.
Thank you.
Wyse PocketCloud Team