waybe126
1 Copper

Error during connecting to my iMac

Error during connecting to my iMac

Hi, i got the following error message and don't know how to solve it

Error: VNC: authentication failed: 1

my mac & iPad are both installed with PocketCloud. i use automatic login to connect

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Suchitha
4 Tellurium

RE: Error during connecting to my iMac

Hi waybe,

Is this the first time you are connecting?
were you able to connect in the past to the same mac /vnc?
Are you using the password you set for your vnc service or using the mac login password?

Thanks!



Wyse PocketCloud Team

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puckman
1 Copper

RE: Error during connecting to my iMac

Same problem here

Just installed PocketCloud Pro, signed into my Gmail account from iPad, Windows and Mac desktops, that worked. The auto discovery found both desktop machines. Connecting to Windows is flawless but when I connect to the Mac I get "Error: VNC: authentication failed: 1".

I have even reset the password to just 123 and it still fails.

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Suchitha
4 Tellurium

RE: Error during connecting to my iMac

Hi Puckman, Can you please update your vnc security settings. Please change the encryption option to 'Prefer On'.


Wyse PocketCloud Team

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