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Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail
Gtalk works, gmail works, but PocketCloud Auto Discovery tells me Login Fail
This used to work until 2 days ago. System Win XP. Version 2.1.14.
I didn't change any OS patch, no new apps install.
Tested with gtalk, worked. With gmail, worked. The google account is not locked.
Use the same account with PocketCloud for Windows autodiscovery. It tells my login fail.
Restart the PocketCloud service, doesn't work.
Restart the machine, doesn't work.
Remove the pocketcloud and reinstall it, doesn't work.
Can ping talk.google.com.
Please let me know what other things I can do to make it working!!!
ggbal
10 Posts
0
July 31st, 2015 21:00
Well, I think I found the answer. Somehow, when pocketcloud connects to google, it is routed into internal proxy where 5222 doesn't go through. But pidgin can successfully connects to google at 5222 (74.125.159.125:5222). That's weired. Does PocketCloud uses different google gateway? Does pocketcloud use talkx.l.google.com? I can telnet to that host with port 5222. If pidgin can go through and telnet can go through, I expect PocketCloud can go through. But apparently it is not the case.
Suchitha
925 Posts
0
August 3rd, 2015 20:00
HI ggbal, Please update your windows companion to the latest. we hope you dont see this problem.
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 3rd, 2015 20:00
hi Vikktorea, do you have any proxy server installed on your desktop?
Any antivirus software installed? Can you please disable the antivirus if any and then relogin?
Wyse PocketCloud Team
Vikktorea
1 Message
0
August 3rd, 2015 20:00
I have the latest version of windows companion and I am experiencing the same Log In Failed when entering my Google credentials. Any thoughts?
ggbal
10 Posts
0
August 3rd, 2015 20:00
I am already in the latest one 2.1.14. Or is there a newer one?
RoyWagner
10 Posts
0
August 5th, 2015 20:00
Same Problem I'm Having
Same configuration, same problem.
What's the solution?
ggbal
10 Posts
0
August 5th, 2015 20:00
I am using Windows. BTW, I am not using VNC but RDP. The "Test" button in Auto Discovery window shows "RDP to port 3389 is successful".
crstn-2015
5 Posts
0
August 5th, 2015 20:00
no login possible via gmail
I´m experiencing the same problem:
all my gmail login work normal in all browsers, but Pocketcloud always tells me login failed.
I have no firewall installed, using mac os x 10.6.7 with the latest wyse mac client.
Please help!
thank you,
c
Suchitha
925 Posts
0
August 5th, 2015 20:00
Can you please rightclick on mac pocketcloud icon-remote access setup, VNC service working fine?
Wyse PocketCloud Team
ggbal
10 Posts
0
August 5th, 2015 20:00
at least, can we get a debug-able version which can produce some sort of log file?
Suchitha
925 Posts
0
August 5th, 2015 20:00
HI All,
can you please look into your mac settings. system preference-security-firewall - what is enabled?
Can you make sure you have 'allow all incoming connections enabled'.
For windows users, Can you do a diagnostic test on your companion as well. Right click on companion-diagnostic
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 5th, 2015 20:00
hi ggbal, how about ssl port 443? Does that work?
Wyse PocketCloud Team
ggbal
10 Posts
0
August 5th, 2015 20:00
yes. it works. I telnet it successfully.
ggbal
10 Posts
0
August 5th, 2015 20:00
I did diagnostics. All (RDB/VNC configuration, firewall configuration, and login) passed with green checks. It is worth noting I can do telnet to talkx.l.google.com 5222 successfully.
kzieba
1 Message
0
August 5th, 2015 20:00
I'm having similar problems. I'm being told that my authentication failed due to too many security failures. I've logged out of both the ipad app and the windows companion, closed the applications/programs, changed the vnc password and still get the same error. Help?