Pdclark
1 Copper

MP4 Unable to play with file browser

MP4 Unable to play with file browser

Pocket cloud pro version, local wifi network; when selecting any mp4 file that plays on local machine, pocket cloud errors with unsupported format. All video files are listed with the "stream" hyperlink, but fail to play. Any suggestions.

Otherwise, quite satisfied with product. 

Thanks

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Chris-2015
3 Silver

RE: MP4 Unable to play with file browser

Hello - Can you install this codec pack and then try again? http://www.codecguide.com/download_kl.htm

If that doesn't work can you send me the MP4 so I can give it a try?

-Chris

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Pdclark
1 Copper

RE: MP4 Unable to play with file browser

Quote Originally Posted by Chris View Post
Hello - Can you install this codec pack and then try again? http://www.codecguide.com/download_kl.htm

If that doesn't work can you send me the MP4 so I can give it a try?

-Chris

Thanks for the reply. I'm leery to install any codecs on the machine as it is a fully operational Windows 7 64bit machine and has no problem playing the files locally. They are all Mp4 files that have been ripped from DVD and converted with Habdbrake. The files can play when streamed to a device using WMP play to feature. 

I can try ripping a small sample, testing it, and then forward you the sample.

Again, thanks for looking into this.

Pat

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Chris-2015
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RE: MP4 Unable to play with file browser

Hey Pat - That would work. Let me know when you have the sample.

-Chris

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