newmex999
1 Nickel

Missing control, escape, etc. keys at top of keyboard

UnhappyMissing control, escape, etc. keys at top of keyboard

I am using an IPAD 1 and am unable to display the ctrl, esc keys at the top of the keyboard. Someone else I know is using an IPAD 2 and always has those keys available.

We both are running the latest and same version of Pocketcloud.

What could the problem be?

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15 Replies
Josh-2015
3 Zinc

RE: Missing control, escape, etc. keys at top of keyboard

Do you have a bluetooth or some kind of external keyboard enabled on the device? What version of iOS is your device using? What version of PocketCloud are you using? Have you rebooted and/or force closed the application and launched it again to see if the keys were available?





Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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newmex999
1 Nickel

RE: Missing control, escape, etc. keys at top of keyboard

Have version 5.0.1 of IOS, version 2.2.123 of pocketcloud

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Josh-2015
3 Zinc

RE: Missing control, escape, etc. keys at top of keyboard

Do you have any kind of external keyboard connected or did you at some point? This can cause the keys not to show above the keyboard.

Have you tried force stopping the application and then starting it again to see if the keys show above the keyboard again?

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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newmex999
1 Nickel

RE: Missing control, escape, etc. keys at top of keyboard

No external keyboard connected, have not tried force close yet.

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Josh-2015
3 Zinc

RE: Missing control, escape, etc. keys at top of keyboard

Try force closing the application by double tapping the home screen button, press and hold the PocketCloud icon, then pressing the - on the top left corner of the icon. Then launch the application again.

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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newmex999
1 Nickel

RE: Missing control, escape, etc. keys at top of keyboard

OK, I will give it a try, thanks.

Also, Chris K asked me to post a picture here of the missing keys and I am not sure how to post a picture to this site. Any suggestions?

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Josh-2015
3 Zinc

RE: Missing control, escape, etc. keys at top of keyboard

The best way to post a photo on here is to host it somewhere (imageshack or another free hosting company), then post a link to the image here on the forum.

Let me know if force stopping the application helps!

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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newmex999
1 Nickel

RE: Missing control, escape, etc. keys at top of keyboard

Chris:
Here is a link to the picture of the IPAD showing the keyboard without the ctrl, keys, etc.

http://www.flickr.com/photos/4982282...in/photostream

Josh-will be trying force close in a few minutes.

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newmex999
1 Nickel

RE: Missing control, escape, etc. keys at top of keyboard

Unhappy

Force close did not work. What next?

Unhappy

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