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Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

It seems the upgrade has broken something. When trying to connect to a Windows 2008 R2 Server Terminal Server farm through a TS Gateway it connects and then disconnects right away. If I connect through the same TS Gateway to a stand alone terminal server it works fine. Both of these scenarios were working last week before the upgrade.

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29 Replies
Josh-2015
4 Tellurium

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Our apologies for the inconvenience. Would you be able to send me a private message with a test account to your server so we can troubleshoot the issue in house? Please let me know.


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Quote Originally Posted by TimCollins View Post
It seems the upgrade has broken something. When trying to connect to a Windows 2008 R2 Server Terminal Server farm through a TS Gateway it connects and then disconnects right away. If I connect through the same TS Gateway to a stand alone terminal server it works fine. Both of these scenarios were working last week before the upgrade.

We are having the same problem connecting to our farm, with the new version

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Josh-2015
4 Tellurium

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Our apologies for any inconvenience this may be causing you. We are currently still working on a fix for this, thank you for your patience.


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Ronp-2015
1 Copper

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

We have the same problem. We have a terminal server farm with redirectors and broker service.
When logging in the broker tells the redirector to what server the user must be redirected.
Then the user is logged of from the redirector and a new session should open to the next server.
But since the last update, pocketcloud stops at this point with a disconnected popup.

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Josh-2015
4 Tellurium

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Thanks for the additional information. If possible, could you provide us with a test account to your server? If so, please send details to me in a private message.


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Ronp-2015
1 Copper

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

No, its not possible to provide you with a testaccount.
I've also send an email concerning this problem and ticket 11454

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RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

FYI, the problem has not been fixed in 2.2.243.

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Kris-2015
1 Copper

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Quote Originally Posted by TimCollins View Post
FYI, the problem has not been fixed in 2.2.243.

Same problem here - since 2.2.242 all my connections and all our client connections to multiple servers running RD Gateway have stopped working. These have been working perfectly since PCP first supported it. Error is app trys to logon, if you have another user logged on to the session it will log them off, then you get a flash of the blue logon screen, then the app reports "Session Disconnected".
Our GW servers run Server 2008 R2, external SSL certs and Server 2008 desktops.
Please fix ASAP as the only thing we can offer frustrated customers is iTap RDP (this works fine).

Kris

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Josh-2015
4 Tellurium

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

This issue has not been resolved yet. The 2.2x43 update was only for iPhone 5 support. We are currently still working on resolving the RD Gateway issue that is being reported. 

Our apologies for any inconvenience this may be causing you, but I assure you our engineers are working on getting a fix available asap.




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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