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Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm
Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm
It seems the upgrade has broken something. When trying to connect to a Windows 2008 R2 Server Terminal Server farm through a TS Gateway it connects and then disconnects right away. If I connect through the same TS Gateway to a stand alone terminal server it works fine. Both of these scenarios were working last week before the upgrade.
Mbakeler
3 Posts
0
August 11th, 2015 03:00
Dear Sysettem,
Thanks a lot. Trying this now.
Systeembeheerns
6 Posts
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August 11th, 2015 03:00
Thanks a lot. Trying this now.
Hello Mbakeler,
Did it work?
Josh-2015
1.3K Posts
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August 11th, 2015 04:00
The update has been submitted to Apple for approval. It should be available within 10 days!
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Mbakeler
3 Posts
0
August 11th, 2015 04:00
It appears it will. The problem is everyone here has an updated client! LOL
TimCollins-2015
3 Posts
0
August 11th, 2015 05:00
The update has not fixed the problem.
Josh-2015
1.3K Posts
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August 11th, 2015 05:00
Michael Stizza, can you provide us with a test account to your servers so our engineers can try and diagnose where the issue might be? Please send me a private message with details.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Michael Stizza
1 Message
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August 11th, 2015 05:00
Hello,
We are having troubles with Pocketcloud in our environment as well. We have deployed something to tune of 65+ iPad's and all of them use the licensed version of PocketCloud. We have 4 Terminal Servers load-balancing, and a session broker. This has been a MAJOR problem the past 2 weeks and now we are forced to take the load balancing offline. Either that, or we find an alternative Remote Desktop app. Please have a working fix for this ASAP!
Josh-2015
1.3K Posts
0
August 11th, 2015 05:00
Can you provide me with a test account to your server so our engineers can look into the problem you are having? Please send details to me in a private message.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
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August 11th, 2015 05:00
It is available now! Please let me know if this does not fix the problem for you all.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
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August 11th, 2015 05:00
Systeembeheernsd and Jim Poor, can you please send me a PM with your email address?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Systeembeheerns
6 Posts
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August 11th, 2015 05:00
Great news! Thank you!
Jim Poor
2 Posts
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August 11th, 2015 05:00
Ok so any word on what the problem is and how we can fix this on our side. I have about 100 users that use this app both Doctors and Nurses and it has this clinic almost at a stand still. They are getting tired of hearing "well Dell is working on it" and really i am tired of telling them that. Can we at least get some daily updates on this or something.
Systeembeheerns
6 Posts
0
August 11th, 2015 05:00
I agree, the update didn't fix the issue.
bshiver
1 Message
0
August 11th, 2015 05:00
Is there a fix for this?
I am having the same problem after running updates. the connection broker is receiving the connection, but the session is disconnected when it tries to make the hand-off to the end-point.