RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

[Systeembeheerns]

 Originally Posted by Josh 

The update has been submitted to Apple for approval. It should be available within 10 days!

Great news! Thank you!

[Josh-2015]

It is available now! Please let me know if this does not fix the problem for you all.

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Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

[TimCollins-2015]

The update has not fixed the problem.

[Systeembeheerns]

 Originally Posted by TimCollins 

The update has not fixed the problem.

I agree, the update didn't fix the issue.

[Jim Poor]

Ok so any word on what the problem is and how we can fix this on our side. I have about 100 users that use this app both Doctors and Nurses and it has this clinic almost at a stand still. They are getting tired of hearing "well Dell is working on it" and really i am tired of telling them that. Can we at least get some daily updates on this or something.

[Josh-2015]

Systeembeheernsd and Jim Poor, can you please send me a PM with your email address?

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Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

[bshiver]

Is there a fix for this?

I am having the same problem after running updates. the connection broker is receiving the connection, but the session is disconnected when it tries to make the hand-off to the end-point.

[Josh-2015]

Can you provide me with a test account to your server so our engineers can look into the problem you are having? Please send details to me in a private message.

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Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

[Michael Stizza]

Hello,

We are having troubles with Pocketcloud in our environment as well. We have deployed something to tune of 65+ iPad's and all of them use the licensed version of PocketCloud. We have 4 Terminal Servers load-balancing, and a session broker. This has been a MAJOR problem the past 2 weeks and now we are forced to take the load balancing offline. Either that, or we find an alternative Remote Desktop app. Please have a working fix for this ASAP!

[Josh-2015]

Michael Stizza, can you provide us with a test account to your servers so our engineers can try and diagnose where the issue might be? Please send me a private message with details.

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Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com