RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Quote Originally Posted by Josh View Post
The update has been submitted to Apple for approval. It should be available within 10 days!

Great news! Thank you!

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Josh-2015
4 Tellurium

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

It is available now! Please let me know if this does not fix the problem for you all.




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

The update has not fixed the problem.

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RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Quote Originally Posted by TimCollins View Post
The update has not fixed the problem.

I agree, the update didn't fix the issue.

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Jim Poor
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RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Ok so any word on what the problem is and how we can fix this on our side. I have about 100 users that use this app both Doctors and Nurses and it has this clinic almost at a stand still. They are getting tired of hearing "well Dell is working on it" and really i am tired of telling them that. Can we at least get some daily updates on this or something.

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Josh-2015
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RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Systeembeheernsd and Jim Poor, can you please send me a PM with your email address?




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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bshiver
1 Copper

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Is there a fix for this?

I am having the same problem after running updates. the connection broker is receiving the connection, but the session is disconnected when it tries to make the hand-off to the end-point.

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Josh-2015
4 Tellurium

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Can you provide me with a test account to your server so our engineers can look into the problem you are having? Please send details to me in a private message.


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Michael Stizza
1 Copper

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Hello,

We are having troubles with Pocketcloud in our environment as well. We have deployed something to tune of 65+ iPad's and all of them use the licensed version of PocketCloud. We have 4 Terminal Servers load-balancing, and a session broker. This has been a MAJOR problem the past 2 weeks and now we are forced to take the load balancing offline. Either that, or we find an alternative Remote Desktop app. Please have a working fix for this ASAP!

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Josh-2015
4 Tellurium

RE: Pocket Cloud 2.2.242 Problem Connecting to Terminal Server Farm

Michael Stizza, can you provide us with a test account to your servers so our engineers can try and diagnose where the issue might be? Please send me a private message with details.




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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