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Bennybeanbag
1 Nickel

RE: Pocket Cloud Companion

OK I had to uninstall 2.0.7s and revert to 2/0/7a as the latest version wouldn't even open. I have now established that for me the error is to do with NOT having a user password on Lion. I have added one and I can connect correctly using my OSX user name and password but when I remove the password I get the VNC error message. Can this be fixed? I don't use a password on my Mac and I don't want to have to use one just to get access back through PC Pro.

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Suchitha
3 Argentium

RE: Pocket Cloud Companion

Benny,

Please either use your vnc password alone(no username) or just use your mac os account with name and password.

Thank you!

 

 


Wyse PocketCloud Team

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Bennybeanbag
1 Nickel

RE: Pocket Cloud Companion

Thanks for this. I've already tried it both ways but the stumbling block seems to be I don't use a Mac OS account password. If I use no user name and just the VNC password it still fails. If I ADD a Mac OS password to my user account I can log in no problem via PC Pro. Trouble is I don't want to use a password on my Mac OS account.

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Chris-2015
3 Silver

RE: Pocket Cloud Companion

Make sure you have "Operating System" set to "Mac" in "Connection Settings". When the prompt appears, fill in your username, and leave the password blank. I just tried that and it works fine for me.

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Bennybeanbag
1 Nickel

RE: Pocket Cloud Companion

yep always has been. Still not working. The error message is 

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Suchitha
3 Argentium

RE: Pocket Cloud Companion

Hi Benny

Edit your connection settings. 
keep the mac os username blank.
Enter the password in password field.

Thank you!

 

 


Wyse PocketCloud Team

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Bennybeanbag
1 Nickel

RE: Pocket Cloud Companion

I have no user password for my Mac on my own account. This seems to be the problem. I have 3 accounts on my iMac; one is an Admin account with a User ID and Password. I can connect to this using PC Pro from my iPad with the latest version. the other 2 accounts are user accounts with different user names and no passwords. Neither of these will connect regardless of the various combinations I have tried (no password, no user name and VNC password, user name and VNC password, user name and admin password). Each time I get the same error message as per my screen shot above.

I accidentally managed to update the version of PC Pro on my iPhone tonight when I did a sync and now I can't even connect from that anymore. The previous version worked fine before the update.

EDIT
Just tried to log in from the iPhone without using any credentials. It gave an error message saying the password can't be blank (sadly, mine is!). When I tried again using the VNC password it took me to the Mac OS X log in page and then let me access my account. This is ok for me as it does allow me to do what I want even though this failed on my iPad when I tried. It's a bit of a mess really.

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James-2015
1 Copper

RE: Pocket Cloud Companion

I have installed on to MacBook Pro, and on my iPhone 4... problem is when i try to connect it asks for Mac OS credentials... what the heck is that?

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Josh-2015
3 Zinc

RE: Pocket Cloud Companion

Quote Originally Posted by James View Post
I have installed on to MacBook Pro, and on my iPhone 4... problem is when i try to connect it asks for Mac OS credentials... what the heck is that?

The OS credentials are the username and password you use to log into your MacBook. It will be the administrator username and password.

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Chris-2015
3 Silver

RE: Pocket Cloud Companion

Quote Originally Posted by James View Post
I have installed on to MacBook Pro, and on my iPhone 4... problem is when i try to connect it asks for Mac OS credentials... what the heck is that?

Mac OS X Users:
Go to Apple > System Preferences.
Click on "Users & Groups" under "System".
Make a note of the username listed under "Current User".
Click on "Change Password".
Input your desired password and save.
Launch PocketCloud on your device.
Edit the "Connection Settings".
Select "Mac" as the "Operating System".
Select "Username" and enter the username from step 3.
Select "Password" and enter the password you set in step 5.

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