Pocket Cloud "Session Disconnected"
Get the message "session disconnected" as I'm trying to access the PC through Companion.
n00b question I'm sure, but does anyone have a quick fix for this? All VPN passcodes are correct, I'm thinking port forwarding might be the answer? Don't really want to do that though, for obvious reasons.
Any help will be much appreciated,
What version of Windows are you using (XP Pro SP3, XP Home SP3, Windows 7 Pro, Home, etc.)?
Are you using RDP or VNC?
What versions of the companion and PocketCloud are you using?
Visit our Dell Wyse Thin Client Knowledge Base and Manuals web site at www.wyse.com/KB
Visit our Dell Wyse PocketCloud Knowledge Base and Manuals web site at http://pocketcloudsupport.wyse.com/forums
1) Please upgrade your companion from 2.1.5 to 2.1.11 --> http://www.wyse.com/serviceandsuppor...20Downloads%29
2) Can you install TightVNC instead of RealVNC? That is our officially supported VNC server.
"Session disconnected" error when using VNC with Auto Discovery
1) Right click on the TightVNC tray icon and select "Configuration".
2) Click on the "Access Control" tab.
3) Under "Loopback Connections" ensure that "Allow loopback connections" is checked.
I did have Loopback Connections checked, but I forgot to restart the service. As soon as I did that, it started working, however I seem to have another issue. Delay in one direction.
Anything I do on the computer shows up in the remote immediately. However, anything I do on the remote PocketCloud client takes almost a minute to show up on the server, if it ever gets there at all.
I'd just use RDP, but for support I like having the server screen not lock so that I can have the user actually show me the issue while I'm watching.
Also, If there was a way to force a screen refersh that would be great. When the device locks due to inactivity and I turn it back on, the screen doesn't automatically refresh, so it doesn't show what's currently on the screen.
If you create a manual connection in PocketCloud, and connect that way, the performance will be faster than connecting via a discovered connection. However you won't be able to access that desktop outside of your internal network unless you open port 5900 in your router and connect to your public IP address.